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Customer Success Coordinator

C & A SCIENTIFIC COMPANY INC Sterling, VA

  • Posted: over a month ago
  • $40,000 to $50,000 Yearly
  • Full-Time
  • Benefits: dental, medical, vision,
Job Description

At C&A Scientific we are a family-owned company specializing in the manufacturing and private labeling of laboratory equipment, science education supplies, medical consumables, and products. For over 30 years we have supplied over 700 medical and award-winning STEM (Science, Technology, Engineering, and Math) inspired products to distributors and retailers worldwide.

Here at C&A Scientific, we are looking for a Customer Success Coordinator. This individual will work with C&A’s internal teams to ensure the satisfaction of our customers. To ensure that C&A can continue providing best-in-class service to our customers this individual needs to be involved in handling customer inquiries, data management, and project execution. The ideal candidate for this position needs to be very detail-oriented and able to juggle multiple priorities daily, while also being able to communicate with our overseas stakeholders in Mandarin 

 

Responsibilities:

  • Represent the voice of the customer to provide input into every core product.

  • Collaborate closely with team members to support reorders and expansion opportunities.

  • Collaborate with the operations team to ensure all customers’ requirements are met in a timely manner.

  • Precisely convey written information regarding product specifications and customer requests.

  • Ability to conduct product competitive research.

  • Taking customer requests and transforming them into viable product solutions.

 

Required Qualifications:

  • Associate's Degree in Business, Psychology or related field

  • Experience working on large projects 

  • Able to take agency over tasks and work independently 

  • Excellent verbal and written communication skills in English and Mandarin 

  • Exceptional time and project management skills.

  • Establish clear retention goals and process milestones for the client and employees to work toward

  • Maintain a detailed understanding of products and services, assist customers with questions 

  • Experience in managing a diverse group and training each according to company standards

  • Experience analyzing and optimizing the existing processes in the Customer Success department

 

Preferred Qualifications:

  • Medical Manufacturing experience 

  • Experience working in international business markets 

  • Experience working with internationals Supply Chains 

 

What We Offer:

  • Paid time off

  • Sick days 

  • 7 Paid Federal Holidays 

  • Medical Insurance ( In 4 different tiers) 

  • Dental Insurance 

  • Vision Insurance 

  • FSA Program 

  • Simple IRA with a guaranteed 2% contribution 

  • Wellness benefits

  • Flexible work environment 

  • Flexible schedule

  • Great Work Perks Membership 



 

Company Description
After 30 years of specializing in the development and manufacturing of medical equipment, consumables, and science educational supplies, C & A Scientific is a leader in improving the health and minds of people worldwide. We supply over 700 award-winning medical and STEM (Science, Technology, Engineering, and Math) inspired products, and are the one-stop-shop for distributors and retailers looking for quality and sensational customer service. C & A is a family-owned company located in Sterling, VA, with bi-coastal distribution centers and warehouses in Virginia and California. We are proud to be a minority-owned business.

C & A SCIENTIFIC COMPANY INC

Why Work Here?
To help improve the health and minds of people globally in a company that has proven its place in the industry and is continuing to scale.

After 30 years of specializing in the development and manufacturing of medical equipment, consumables, and science educational supplies, C & A Scientific is a leader in improving the health and minds of people worldwide. We supply over 700 award-winning medical and STEM (Science, Technology, Engineering, and Math) inspired products, and are the one-stop-shop for distributors and retailers looking for quality and sensational customer service. C & A is a family-owned company located in Sterling, VA, with bi-coastal distribution centers and warehouses in Virginia and California. We are proud to be a minority-owned business.

Address

Sterling, VA
USA

Industry

Business

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