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Director of Operations

Busy Beaver Building Centers, Inc.
Pittsburgh, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Summary

The Director of Operations directs, monitors, and assures the implementation of operational processes and procedures and established customer engagement policy to accomplish sales, profit, and customer service objectives.  The Director of Operations oversees the day to day operations of a portfolio of locations and assures compliance to established administrative policy to achieve inventory, shrink and controllable budget objectives for each location.  The Director of Operations works closely with the General Manager to ensure program implementation, training and on-going education for all associates, associate development, associate accountability, and provides daily guidance, leadership, and feedback on performance.  The Director of Operations works approximately 60 hours per week and reports to the Vice President of Operations and Sales.

Principal accountabilities

PORTFOLIO SALES PERFORMANCE

·         Implements, executes, and monitors customer engagement strategies to achieve sales and margin objectives for each location

·         Supports General Manager in Community Involvement and in-store promotions and merchandising

·         Ensures that Ad merchandise is presented prominently and related add on items are cross merchandised – Communicates merchandise concerns to the Merchandising Department

·         Leads by example, coaches and counsels on leadership skills, management, positive culture, and customer engagement techniques

·         Supports General Manager to achieve store metrics and exceed set goals

STORE OPERATIONS AND ADMINISTRATION

·         Ensures that all operational standards are in compliance with company policy with the goal of achieving VICTOR status

·         Reviews weekly store schedules to ensure proper coverage and customer service levels are in line with sales objectives

·         Reviews and ensures compliance in personnel, operating, and administrative policies as established by the company

·         Evaluates and recommends capital improvements and oversees implementation of approved projects

·         Maintains safety awareness and reacts quickly to Safety concerns

·         Reviews and researches the Profit and Loss statements with the General Manager of each location.  Develop an Action Plan for each deficient area

ORGANIZATIONAL DEVELOPMENT

·         Assesses staffing needs for each location and implements strategies to improve customer service, associate knowledge, and efficiencies.

·         Maintains an on-going recruitment process

·         Evaluates individual performance, coaches and counsels and makes recommendations/decisions on hiring, promotions, terminations and development.

·         Coaches and counsels associates in a positive manner, to include discipline for under-performing

·         Assures the implementation of all training programs.  On-boarding, Store Sales Initiatives, MOL, etc.

·         Reviews General Managers quarterly and annually – Include progress plan for upcoming period

Core Competencies

·         Leadership

o    Prioritize – recognize “What’s important now”

o    Vision – focusing on the day to day activities

o    Delegate & Follow-up – Implements processes and procedures for each location to accomplish goals, track those goals with constructive follow-up, and have accountability

o    Ongoing efforts to strengthen culture through responsibility and accountability

o    Consistency – Good leaders demonstrate emotional stability in both good and difficult times

o    Communication – Good, clear expectations to all associates

o    Lead by setting the example

o    Concern for Standards – Demonstrate the commitment for excellence

·         Initiative

o    Proactive – Take action without being told

o    Improvise – Find creative ways to get things done

o    Set high expectations

o    High energy / Sense of urgency

o    Problem solver

o    Consistency

·         Team Building

o    Professionalism

o    Inspire Trust and Confidence

o    Recognition – Recognize individual success as it relates to the success of the team

o    Hiring the right people

o    Implement training with all associates

 

Company Description
Busy Beaver was founded in 1962 with three lumber yards located in Clairton, Verona and Carnegie, PA. The company expanded into full-line home improvement centers and currently operates 25 stores, including three True Value locations, in three states: Pennsylvania, Ohio and West Virginia. Since September 2013, Busy Beaver has been operating under new, local ownership and has committed to providing legendary customer service in all of its neighborhood home improvement centers. Under the strategic pillars, Engage, Enhance, and Expand, Busy Beaver will continuously improve its customer experience and seek out new neighbors to serve.

Busy Beaver Building Centers, Inc.

Address

3130 William Pitt Way

Pittsburgh, PA
USA

Industry

Business