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Sales & Customer Success Representative

MTD Quincy, MA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As a Sales & Customer Success Representative, you will play the vital role of being the primary relationship driver between our customers and our clients. You will accomplish this by developing world-class partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction.

This entry-level role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations.

More specifically, you will be:

  • Handling a high volume of customer interactions and inquiries
  • The first point of contact for both customers and partners
  • Triaging incoming support issues, accurately diagnosing them, and handling escalations to the compliance team
  • Acting as an advocate for our potential customers and providing them with outstanding sales and customer service while resolving issues in a timely and efficient manner, identifying trends and inefficiencies to enhance the support process and improve the customer experience
  • Closing sales for specific customers and ensuring all steps of the sales cycle are completed 
  • A product evangelist! Helping customers and partners use our products and services 

 

What’s in it for you:

  • Tons of growth opportunities, with the ability to make an immediate impact and mold a career in the clean energy sector
  • A fast-paced and fun work environment with an eclectic group of people
  • Uncapped performance incentives

You will excel if you are:

  • A natural people person and relationship builder
  • Passionate about being a part of a growing startup
  • Tech-savvy and can quickly pick up sales/support tools
  • An excellent communicator
  • Friendly, optimistic, and have a caring demeanor
  • Adept at working well under pressure and with tight deadlines
  • Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat

 

PLEASE NOTE - THIS POSITION INCLUDES IN-PERSON SALES (COMMISSION BASED) AND CUSTOMER SERVICE

MTD

Address

Quincy, MA
USA

Industry

Business

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