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Customer Support & Sales Representative

Business Development Firm
Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for a full-time employee who will provide sales & customer support to the organization. This position will initiate and/or implement sales support action items as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

We emanate with pride over the ability to offer a corporate structure that not only includes the development and training of each individual for their entire career with us; but also the ability to transition and promote each qualified individual into a senior management role. That's why our motto here is “Life begins at the end of your comfort zone.”

 

Tasks and Responsibilities:

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high-level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training


Requirements:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communication skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.

Qualifications:

  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast-paced environment
  • Degree preferred

 

This role involves the selling of products or services and commission pay.

 

Business Development Firm

Address

Philadelphia, PA
USA

Industry

Business

View all jobs at Business Development Firm