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HVAC Dispatcher / CSR

Burnside Air Conditioning, Heating & Indoor Air Quality McKinney, TX
  • Expired: 14 days ago. Applications are no longer accepted.

Burnside A/C is looking for family oriented, fun, hard-working, organized, positive, superior customer service call center Dispatcher/CSR. You must be a people person to fill this role. We repair and replace air conditioning and heating equipment but our primary job is helping people. Our Dispatcher/CSR is the “First Impression” that our clients get and he or she must play an integral role in developing a good relationship and helping to solve any comfort issues they are having. On time arrival to work and impeccable attendance is a must!

  • The Dispatcher/CSR role handles incoming and outbound calls from our service technicians, as well our clients’ calls relating to service, maintenance and installation appointments.
  • This is a full-time job Monday through Friday with Rotating Evening & Weekend duties.
  • You must work well in a fast paced customer service driven environment.
  • Familiarity with basic computer skills in word processing and spreadsheet programs is required.
  • Previous Dispatching experience in the HVAC service industry is preferred but not required.
  • Previous experience using Acowin and/or Servicom service software platforms is also preferred but not required.
  • Knowledge of the Collin County Area is a must. We Only work in Collin County and effective routing of technicians is essential.

The Dispatcher/CSR will provide superior customer service to our clients using a pleasant, enthusiastic tone of voice and have a willingness to do whatever it takes to assist them, even in stressful and high pressure situations. Our Dispatch/CSR department receives continuous training and coaching to assist the team to hit and exceed booking goals.

We offer Competitive Pay, 401K Plan, Medical Insurance, Great Work Atmosphere, Paid Holidays & Vacation Time and Paid CSR Training & Coaching.

We expect you to have a great work attitude, have a neat and clean appearance, have a clean criminal background and be drug free, have a current driver’s license, be a team player with a “can do” attitude, apply the training you receive and be open to new ideas, and show up to work on time and complete all assigned responsibilities.

Job Type: Full-time

Burnside Air Conditioning, Heating & Indoor Air Quality

Why Work Here?

Stable, consistent, and reliable company.

Serving the HVAC needs of Collin County residents since 1958. Residential customer service and HVAC work is our specialty.


209 W University Dr McKinney, Texas 75069
McKinney, TX