Part Time Customer Service Representative-Meadville Office
- Expired: June 15, 2021. Applications are no longer accepted.
The Customer Service Representative (CSR) is responsible for servicing a designated group of customers, providing support to producers and/or Senior Account Executives as applicable, processing work, receiving and making calls to customers or insurers, or by assisting in any other areas as required. The primary line of business is Property and Casualty.ResponsibilitiesPRIMARY RESPONSIBILITIES AND DUTIES Service a designated group of customers, manage and process customer requests including changes to policies; review billings, account reviews, and endorsements. Provides quotes, proposals, and bind coverage as needed according to insurer guidelines.
Coordinates processing of the necessary documents with the Administrative Assistant. Provides support to producers and/or Senior Account Executives: The CSR should be responsive to customer inquiries and requests, in order to foster new-business opportunities (including by identifying cross-selling opportunities), maintaining... customer relationships and building customer loyalty.
Reviews assigned policies to determine if additional coverages should be solicited prior to renewal Conducts periodic service calls for designated customers. Documents all conversations with customers and/or insurers relative to exposures and coverages.SECONDARY RESPONSIBILITIES AND DUTIES: Is diligent when interacting with customers, and in processing all coverage modifications in a timely manner to ensure customer satisfaction and prevent E&O exposure. Able to work independently with minimal supervision while working in a team environment.
May be expected to attend industry-specific seminars and training, as needed. Other duties, as assigned.Requirements Education: High school diploma Experience: Insurance experience a plus Excellent customer service skills. Performs duties by complying with agency's established procedures.
Good working knowledge of computer office software. Excellent oral and written communication skills. Excellent interpersonal and analytical skills
Burns Burns Associates Inc
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