Client Services Representative-Starting at $15-18/hr
- Expired: July 01, 2021. Applications are no longer accepted.
Burkett Restaurant Equipment & Supplies is a leader in the distribution of new and used restaurant equipment. We have been recognized as one of the fastest growing private companies in the foodservice industry by Inc. Magazine and were awarded the 2019 Management Excellence Award by Foodservice Equipment Reports Magazine (FER). If youre looking for a positive and energetic company where your ideas are valued, Burkett is the company for you!
We are seeking to hire a full-time Client Services Representative to join our Operations-Client Services Team.
To learn more about careers at Burkett please visit: https://www.burkett.com/careers
Only qualified candidates will be contacted.
Responses containing salary history and/or requirements are preferred.
Job Title: Client Services Representative
Primary Objective: Growing customer loyalty and retention through post sale support and coordination of approved marketplace orders.
Primary Functions : This position is responsible for coordination of the day to day flow of approved marketplace orders to ensure on-time delivery and customer satisfaction and managing customer Warranty, Freight and Quality claims by coordinating with resources throughout the supply chain to deliver parts, service and final resolution according to operational service levels.
Reports To: Client Services Manager
Scheduled Hours: Mon-Fri / 8:00am-5:00pm & Rotating Saturday shift 9:00am-2:00pm as needed
FLSA Status: Hourly
Key Areas of Responsibility
Manage the day to day flow of approved marketplace orders and post-sale support requests according to operational service levels, core values and company policy.
Manage freight claims, warranty claims and customer returns to ensure customer resolution and company cost recovery
Ensures customer satisfaction by remaining focused on diagnosing and resolving the customer issue according to operational service levels.
Is dedicated to meeting the expectations and requirements of internal and external customers
Displays enthusiasm, sincerity and professionalism when responding to the customers requests and questions.
Interacts with clear, professional written and verbal communications with clients of various levels of Management, and other departments within the organization
Processes Service tickets, Return Merchandise Authorizations and Freight Claims to ensure proper documentation of issues, status notes, diagnosis, resolution and costs as required by production or distributor.
Determines the appropriate solution, educates the customer on options for resolution according to needs of customer and company policies.
Responsible for reporting and measuring client specific service levels and other client metrics.
Participate in Reliability meetings as required for supplier or customer updates
Responsible for reverse logistics process through point of Warehouse 3 resolution, which includes defining final product disposition.
Manage customer exchange orders
Manage freight claims with customers, vendors and freight companies through resolution
Provides customer with product/service information such as manufacturer warranty policies and product manuals as needed
Provide weekly and monthly reporting to include issue type metrics, resolution metrics, performance metrics and costing for issues
Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction
Ability to communicate effectively and professionally, strong verbal and written communication skills
Ability to work with a high volume of calls and calmly solve problems for customers
Ability to manage multiple priorities and demanding time frames
Detail-oriented with strong organizational skills
Exhibits confidence and contributes to team building through a positive attitude
Maintains composure in high stress environments and situations
Ability to adapt to change and remain flexible
Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
Excellent computer skills; proficient in Microsoft applications
Education and Training
Associates degree or minimum of 5 years of customer service experience
Knowledge of freight and warranty claim practices preferred
The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, and a 401(k) retirement program.
We are an Equal Employment Opportunity employer & a Drug Free Workplace.
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