Heating & Air Conditioning company is seeking assertive, energetic, enthusiastic, FULL-TIME Professional Customer Service Representative.
Job duties to include:
- Answers HIGH volume incoming phone calls. Determines requirements by working with customers and technicians.
- Answers phone inquiries by clarifying desired requests; researching, locating, and providing information.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains customer data base with current information.
- Communicates clearly and concisely with department managers, employees and customers
- Other essential duties and projects as assigned by manager
- Must work Saturday or Sunday
Requirements and Qualifications:
- High school diploma or equivalent.
- Customer service experience
- Knowledge of Microsoft based systems
- General office knowledge, including telephone technique
- Proficient data entry skill
- Strong interpersonal skills in order to effectively communicate with customers via phone
- Ability to manage multiple tasks with changing priorities in a fast paced environment
- Bi-lingual abilities a plus
- HVAC industry general knowledge a plus
- Must pass a drug test and background check
Burgeson's Heating & Air Conditioning, Inc. is a customer focused heating and air-conditioning, solar, electrical, plumbing company that was originally started in 1949. Located in Redlands, CA, we employ highly trained people whose goal is to make Burgeson's the best service, repair and installation company in the entire Inland Empire including: Redlands, Yucaipa, Highland, Mentone, Colton, Loma Linda, Beaumont, San Bernardino, Riverside, Rancho Cucamonga, Ontario and beyond.
Burgeson's specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and commercial buildings. We take special pride in the craftsmen we train and employ. From the professionalism of our sales engineers, to the dedication of our field personnel, we are committed to delivering quality. We take our responsibility to our customers very seriously. We service and repair all makes and models of residential and light commercial heating and air conditioning equipment and provide high-quality electrical services to help improve the look, safety and functionality of homes or businesses along with solar services. And now we are looking forward to providing the very best in plumbing services.