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Shelter Coordinator

Building Opportunities for Self-Sufficiency Hayward, CA
  • Expired: 28 days ago. Applications are no longer accepted.


Under the supervision of the Deputy Director, the Shelter Coordinator is responsible for providing oversight of services for designated residential programs. The Shelter Coordinator works collaboratively with the Deputy Director in the supervision of staff, participants, and programmatic activities. The Shelter Coordinator is responsible for administrative tasks as assigned by the Deputy Director and may at times be required to provide case management services to program participants.


  • Supervise performance of assigned facility staff, including on-call personnel; ensure adequate performance (shadow shifts, training, support)
  • Coordinates staff schedules and programmatic activity schedules
  • Share responsibility for 24-hour operational oversight and coverage with the Senior Shelter Manager
  • Share management of 20 operational systems (examples: medication, bed bug mitigation, personal belongings)
  • Conduct staff meeting and trains staff, monthly supervision with staff
  • Works collaboratively with the Senior Shelter Manager to complete routine administrative tasks
  • Work with Senior Shelter Manager in ensuring quality outputs on operational deliverables (examples: bed nights, meals, access to staples for personal care and daily use, access to amenities such as phone/computer/copier/laundry)
  • In collaboration with Operations Ensure adequate condition of physical plant, infrastructure
  • Work with the Property & Operations Manager in conducting complete quarterly unit and facility inspections
  • Work with Property & Operations Manager in identification & completion of facility maintenance issues
  • Provide management of projects & events with staff, participants, volunteers, stakeholders
  • Ensure the development of improved delivery of program activities
  • Coordinates pick-up, storage, and utilization of purchased and donated goods
  • Leads or assists in response to urgent community priorities, crises, safety issues
  • Provide shift coverage as needed
  • Leads community processes to develop, train, uphold program expectations
  • Coordinates communication among community members, especially among staff; promotes utilization of communication tools
  • Coordinates functional community governance (observations, 1:1 meetings, check-ins, role development, Village Council, mediation, safety & exit, appeal)
  • In collaboration with the Senior Shelter Manager, provides daily communication of bed vacancies to designated entities
  • Ensure that staff are communicating effectively with one another and with residents
  • Collects program fees and submit to fiscal
  • Facilitates classes and oversees support groups as needed
  • Continually update Shelter operations manual and when necessary, write policies and procedures for new programs as they created.
  • Work with volunteers, provide direction
  • Participate in Leadership Team and other BOSS activities and provides weekly and Monthly reports to Executive Director and Leadership Team as directed
  • Enforces staff and program standards, and on-going implementation of Housing-First and Trauma-Informed Care and Critical Time Intervention from a residential perspective
  • Supports organizational development and integration
  • Represent BOSS to community partners and stakeholders as needed
  • Familiar with HMIS; Art Reports and ShelterPointe is a plus.
  • Supervise and be responsible for Kitchen procurement and cooks


Education and Experience: B.A. in counseling, social work or psychology or relevant field is preferred (OR) Associates Degree and supervisory experience in social services in a community setting providing services for persons with histories of homelessness, psychiatric disabilities, HIV/AIDS and substance abuse.

Preferred Skills and Work Experience:

  • Understanding of, and commitment to, the use of harm reduction strategies in the provision of services:
  • Understanding of, and commitment to, the use of evidence based practices, including housing-first, trauma-informed care and critical time intervention
  • Commitment to active client involvement in program development and the design and delivery of supportive services
  • Creative, dynamic, flexible and resourceful personality with the ability to infuse staff and participants/residents with enthusiasm
  • Excellent assessment & problem-solving skills; commitment to being proactive in addressing needs and issues presented by participants/residents
  • Knowledge of community and social service resources in Alameda County
  • Excellent interpersonal and communication skills, both written and verbal
  • Good computer skills and facility in using Microsoft Word and Excel and in using email and web-based applications (internet search, etc.)
  • Knowledge and understanding of data collection and interpretation
  • Experience in counseling and crisis intervention
  • Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with disabilities, (mental illness, alcohol and other drug problems, etc.)
  • Tolerance of stressful situations and the ability to deal with stress constructively

Building Opportunities for Self-Sufficiency

Why Work Here?

Great Benefits and BOSS is growing agency with opportunity for growth!

Organization The mission of BOSS is to help homeless, poor, and disabled people achieve health and self-sufficiency, and to fight against the root causes of poverty and homelessness. The organization was founded in 1971 by a group of volunteers from the Hillel Streetwork Project in Berkeley who responded to the needs of mentally ill individuals being released to the streets by state hospital closures. Today BOSS is an award-winning organization that helps people who are facing deep poverty and multiple special needs. BOSS works one-on-one with each family and each individual to help them achieve stable income, permanent affordable housing, and lasting wellness.


Hayward, CA