Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Customer Service Representative

• Answer phones, schedule customers' new & existing, routes calls, as necessary, to appropriate individuals
• Organizes route schedules for optimum service and timeliness
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor with customers and coworkers
• Identifies and prioritizes problems and issues related to the service area
• Maintains close contact with customers to give updates on progress toward resolution of issues or service request
• Ensures that appropriate changes were made to resolve customers' problems
• Refers unresolved customer issues to designated departments for further investigation
• Keeps accurate and updated records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken

Here at Bug-N-A-Rug Exterminators, we're always looking for great people to add to our team. Founded in 1996 on a foundation of community and family, we take pride in providing the highest quality of pest control service for our community. We provide services throughout the Brunswick, New Hanover, Pender, and Onslow Counties and regularly hire new employees from all of these areas. No previous pest control experience is required - we will train you!

At Bug-N-A-Rug, we believe our employees are what drives our business, and we take pride in fostering a culture that promotes the highest standards of integrity and respect. That's why we provide careers for our employees, not just another job. If you're interested in joining the team, please apply!