Skip to Main Content

Customer Service Representative

Buckeye Corrugated, Inc
Sioux Falls, SD
  • Posted: 4 days ago
  • $18 to $19 Hourly
  • Full-Time
Job Description

Essential Duties and Responsibilities:

  • Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures
  • Receives and processes orders via phone, mail, fax and email
  • Verifies information on purchase orders and provides confirmations to customers
  • Clarifies any discrepancies with customers or sales team
  • Performs customer service duties: maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures
  • Satisfies customer requests for pricing and information
  • Provides technical and sales support
  • Gains knowledge of products and services to troubleshoot issues providing a high quality of service to our customers
  • Effectively communicates with other departments regarding products and sales
  • Performs other duties as assigned
  • Full-time role in an office setting

Desired Qualifications & Competencies:

  • Associate’s degree is preferred, but not required
  • 1-5 years of relevant experience in a customer service role
  • Demonstrate a strong ability in problem-solving skills
  • Ability to perform basic math skills including discounts, interest and percentages
  • Effectively manage multiple tasks and projects
  • Strong organization and time management skills
  • Proficient with Microsoft Office Suite, Excel and Outlook
  • Excellent interpersonal skills, including strong verbal and written communication skills and the ability to build solid partnerships with a wide variety of customers

BCI provides competitive pay and a robust benefits package including: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays

Salary Range: $18-$19 per hour - Depending on Experience



#hc60545

Buckeye Corrugated, Inc

Address

Sioux Falls, SD
USA

Industry

Business

View all jobs at Buckeye Corrugated, Inc

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.