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Customer Service Representative

Brushy Creek Municipal Utiliy District
Round Rock, TX
  • Expired: September 09, 2022. Applications are no longer accepted.

Join our Team and be part of The Brushy Creek Life!


The Location:

Come experience "The Brushy Creek Life", located in Round Rock, Texas just minutes north of Austin. Brushy Creek Municipal Utility District enjoys the quiet rural aspects of small-town America while having proximity to cosmopolitan amenities.

The Organization:

Brushy Creek Municipal Utility District is home to 18,000+ residents. Originally formed as Williamson County Municipal Utility District No. 2 in 1977, BCMUD provides water and wastewater services, recreational activities and beautiful gardens, parks and miles of trails through the Brushy Creek community. Throughout the community BCMUD operates four swimming pools, four tennis courts, and a disc golf course.

At the heart of our District is the Brushy Creek Community Center. Our Community Center features two gyms, two racketball courts, weight room, rock wall, and recreational programming which includes a variety of fun activities, educational and fitness classes.

Brushy Creek employees 190 team members including part time and seasonal.

Customer Services Representative:

The Customer Service Representative provides and applies an in-depth working knowledge of products and services to help customers solve their inquires, problems, pay bills, purchase memberships, reserve rooms or facilities, request permits, or report sewer leaks. The Customer Service Representative provides prompt and professional service in a fast paced work environment.

Job Duties:

  • Accepts utility bill payments, recreation membership, league and programs payments issuing receipts and enter data in the appropriate billing/ management software
  • Receives a high call volume requesting information or to forwarded to appropriate staff or department
  • Greets customers and guests and enrolls them for leagues, programs or memberships or registers for utility services
  • Performs data entry and prepares necessary reports
  • Handles questions and matters of a more technical nature and responds to customer complaints, investigations and customer problem resolution

Minimum Requirement:

  • High School diploma or GED
  • Maintain current certification/license, or ability to attain certification/license within 90 days of hire:
    • American Red Cross Adult and Pediatric First Aid/CPR/AED.

Schedule:

  • Shift : Monday through Friday 10 am to 7 pm, and alternating Saturdays

Benefits:

  • Employer paid medical, dental, and vision for employee only coverage
  • Employer paid short term, long term disability, basic life and AD&D insurance
  • Retirement plan through the Texas County District Retirement System with a contribution match of 2 to 1 at retirement
  • Employee funded 457 option
  • Longevity pay
  • Employee Community Center Membership
  • Access to community pools and tennis courts
  • 50% Off Sports & Classes

Brushy Creek Municipal Utiliy District

Address

Round Rock, TX
78681 USA

Industry

Business