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New Case Specialist/NICE inContact Coordinator

Broughton Partners Savannah, GA
  • Posted: over a month ago
  • $12 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking for a New Case Specialist/NICE inContact Coordinator to join this team and help guide our prospective clients towards the legal representation that they need. We need someone who is passionate, confident, experienced and looking to help us grow. We have both full-time and part-time positions available in our 24/7 operation.

Essential Functions:

-Answering potential clients incoming calls

-Responding to clients who have reached out via webforms

-Collecting clients determine if they have a claim

-Helping clients determine if they have a claim

-Resolving problems and handling client's issues in a professional and confidential manner

-Become a floor expert on the NICE phone system

-Being the eyes and ears for the operation of NICE during your shift after hours and weekend.

-Communicates upward as issues are identified

-Move and shift personnel in/out of inbound and outbound status as volume demand

Required Education and/or Experience:

A high school diploma or equivalent is required. Highly organized with the ability to multi-task, learn quickly and work in a busy call center environment is a requirement. Must be an empathetic listener. Must be detail oriented. Must have exceptional oral and written communication skills. Must type at least 35 WPM. Call Center/Customer Service experience is a plus. Bilingual (Spanish-English) is a plus.

Broughton Partners

Why Work Here?

Our company innovates and disrupts the status quo by providing an evolutionary and dynamic case-generation solution.

Broughton Partners is a technology first, innovative legal marketing and case acquisition company. Our mission is to connect law firms with qualified claimants who are seeking legal representation after suffering an injury or injustice. We help increase the growth and revenue of law firms by providing them with the best case generation and legal marketing services possible. Our competitive advantage is based on understanding the legal industry and the value of a law firm’s time by delivering retained plaintiffs and not just leads. The founders of Broughton Partners saw a trend in law firm lead generation companies gaining bad reputations, which led to the idea of case generation and delivering retained plaintiffs to law firms. Today, the company has helped law firms nationwide cost-effectively gain a steady flow of qualified-signed cases. Our company innovates and disrupts the status quo by providing an evolutionary and dynamic case-generation solution built on efficiency, data science, technology, and transparency. Broughton Partners believes in providing results that are measurable so our clients and employees can effectively monitor business objectives. At the core of our business is our duty to help those in need and by connecting plaintiffs looking for help from experienced attorneys, we are simply doing work that we are proud of for the people and law firms that we believe in. Broughton Partners is made up of experienced and professional analysts, designers, developers, directors, marketers, and strategists. Today the company is led by Savannah, Georgia natives and residents Daniel Eichholz, Cason Carter, and Damon Barr. Broughton Partners was co-founded by Daniel Eichholz, a descendant of one of Savannah’s founding families, and draws from a diverse heritage as one of the first settled cities in America, with Broughton Street being the main thoroughfare of the city. We chose Broughton Partners as our name to show our strong affiliation with the city of Savannah. Our company started by helping people in Savannah however we are able to provide quality cases to law firms nationwide.

Address

317 Eisenhower Drive, Savannah GA 31406
Savannah, GA
USA

Website

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