Fulfillment Specialist

Position: Fulfillment Specialist

Principle Duties and Responsibilities:

• Compile documents and ensure accuracy to fulfill opportunities in a timely manner

• Deliver leads/cases to customers in a timely manner as outlined in the company’s fulfillment protocol.

• Identifying fulfillment issues and presenting those issues to the Fulfillment Supervisor. Proposing possible solutions to said issues if possible

• Communicate customer disputes to Fulfillment Supervisor so that they may be intervened upon before they become difficult to ensure satisfaction.

• Follow operations protocols and help identify beneficial changes to those protocols, as well as assisting in creating said protocols.

• Manage claimant-attorney relationship by generating and delivering correspondence to include welcome packets, associating attorney letters, disengagement letters, and responding to claimant e-mails, etc.

• Correspond with claimants regarding any questions and/or needs.

• Storing, organizing, and managing files and documents

• Identifies contractual issues and administers direction to the Intake Department to resolve

• Record customer return requests in the company database so the Director may analyze in weekly report.

• Engages in educational opportunities, continually updating job knowledge and participating in self-development activities

Qualifications

• Ability to multitask

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Typing: 40+ words per minute

• Ability to handle many tasks at once.

• Must be detail-oriented and focused on data accuracy.

Requirements:

• High School Diploma or GED certificate

• Customer Service Experience preferred

• Full time availability