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Fulfillment Specialist

Broughton Partners Savannah, GA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Position: Fulfillment Specialist

Principle Duties and Responsibilities:

  • Compile documents and ensure accuracy to fulfill opportunities in a timely manner

  • Deliver leads/cases to customers in a timely manner as outlined in the company’s fulfillment protocol.

  • Identifying fulfillment issues and presenting those issues to the Fulfillment Supervisor. Proposing possible solutions to said issues if possible

  • Communicate customer disputes to Fulfillment Supervisor so that they may be intervened upon before they become difficult to ensure satisfaction.

  • Follow operations protocols and help identify beneficial changes to those protocols, as well as assisting in creating said protocols.

  • Manage claimant-attorney relationship by generating and delivering correspondence to include welcome packets, associating attorney letters, disengagement letters, and responding to claimant e-mails, etc.

  • Correspond with claimants regarding any questions and/or needs.

  • Storing, organizing, and managing files and documents

  • Identifies contractual issues and administers direction to the Intake Department to resolve

  • Record customer return requests in the company database so the Director may analyze in weekly report.

  • Engages in educational opportunities, continually updating job knowledge and participating in self-development activities

Qualifications

  • Ability to multitask

  • Proficient in Microsoft Office (Excel, Word, Outlook)

  • Typing: 40+ words per minute

  • Ability to handle many tasks at once.

  • Must be detail-oriented and focused on data accuracy.

Requirements:

  • High School Diploma or GED certificate

  • Customer Service Experience preferred

  • Full time availability

Broughton Partners

Why Work Here?

Our company innovates and disrupts the status quo by providing an evolutionary and dynamic case-generation solution.

Broughton Partners is a technology first, innovative legal marketing and case acquisition company. Our mission is to connect law firms with qualified claimants who are seeking legal representation after suffering an injury or injustice. We help increase the growth and revenue of law firms by providing them with the best case generation and legal marketing services possible. Our competitive advantage is based on understanding the legal industry and the value of a law firm’s time by delivering retained plaintiffs and not just leads. The founders of Broughton Partners saw a trend in law firm lead generation companies gaining bad reputations, which led to the idea of case generation and delivering retained plaintiffs to law firms. Today, the company has helped law firms nationwide cost-effectively gain a steady flow of qualified-signed cases. Our company innovates and disrupts the status quo by providing an evolutionary and dynamic case-generation solution built on efficiency, data science, technology, and transparency. Broughton Partners believes in providing results that are measurable so our clients and employees can effectively monitor business objectives. At the core of our business is our duty to help those in need and by connecting plaintiffs looking for help from experienced attorneys, we are simply doing work that we are proud of for the people and law firms that we believe in. Broughton Partners is made up of experienced and professional analysts, designers, developers, directors, marketers, and strategists. Today the company is led by Savannah, Georgia natives and residents Daniel Eichholz, Cason Carter, and Damon Barr. Broughton Partners was co-founded by Daniel Eichholz, a descendant of one of Savannah’s founding families, and draws from a diverse heritage as one of the first settled cities in America, with Broughton Street being the main thoroughfare of the city. We chose Broughton Partners as our name to show our strong affiliation with the city of Savannah. Our company started by helping people in Savannah however we are able to provide quality cases to law firms nationwide.

Address

317 Eisenhower Drive Savannah GA 31406
Savannah, GA
USA

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