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This job listing expired 7 days ago

Maintenance Supervisor (Bilingual - English/Spanish)

Brooklyn Chamber of Commerce Brooklyn, NY

  • Employment Type Part-Time
Brooklyn based eco-friendly cleaning company is seeking an experienced Night Field Maintenance Supervisor. Job CategoryNight Field Supervisor LocationDUMBO, Brooklyn, NY Position TypePart-time Experience5 Years Experience Desired Education LevelBachelor of Science a plus Job Description: Part Time Night Field Supervisor Role is responsible for moving from site to site and managing the teams under her/his schedule services. This position requires a person with account management and quality control experience, who can properly manage client expectations and establish relationships at the day-to-day level and manage the quality of work being done on all sites, while supervising others. Must be available to work shifts Monday - Friday from 5 pm to 2 am AND Weekend availability between 9 AM - 3PM. There are times projects could be needed at 4:30 AM and must be available to lead a team. The shifts would be 5 hours / 5 days per week (including 1 weekend day) In short, you are ensuring that the cleaning tasks we were contracted by the client to complete are done to perfection and our clients and employees are 100% Happy! You must love cleaning and be a very meticulous person with an insane eye for detail. You will be traveling around Manhattan and Brooklyn 95% of your work-week and sometimes other boroughs too. Must be able to train employees as well and manage a reporting system. Soft Skills: Strong organizational skills A pleasant and outgoing personality in person and on the phone Friendly personality with a team player attitude Great communication skills (speaks clearly). Ability to solve problems and stay calm under pressure regardless of the situation Solid work ethic and reliable Superior customer service and professionalism Knowledge of Microsoft Word, Excel, Power Point A professional appearance and demeanor Spanish speakerJob Requirements:
Priorities: Customer Service, Quality Control, Communication, and Account Management
•You Should Have:
•• 5+ years Supervisory experience required

• 3+ years of quality control or other relevant experience
• Experience in cleaning industry or hotel
• Must be open to a very flexible work schedule Daytime, Evenings, Nights and weekends.
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

What does it take to be successful in this role?
• Proactive approach to problem solving and managing client relationships.
• Communication: talk to employees, and work with management to make sure the job gets done. Being able to clearly explain what needs to be done will be necessary.
• Attention to Detail: Quality control and making sure cleaning, upkeep and safety standards are maintained at each client.
• Leadership Skills: Motivate and coordinate employees.
• Planning and overseeing building work/renovation
• Managing, coordinating and supervising vendor services
• Managing and supervising staff - cleaning specialist. Ensure efficient utilization of cleaning staff.
• Communicating with all management to report problems and solutions.
• Managing inventory supplies and reorder as needed for each site.
• Conduct and document daily inspection of accounts.
• Committed to delivering an exceptional customer experience that results in high customer delight and satisfaction.
• Proven ability to interact with a range of individuals from a day-to-day contact to executives level.
• Ensure assigned cleaning specialist success, knowledge and training according to client"s expectation and needs.
•Conduct follow up phone calls with prospective customer and current clients
•Ability to learn new software quickly and efficiently

Communication
•Must be able to compose professional speaker to clients, staff and vendors
•Check deadlines on incoming requests and put preliminary work in play
•Handle all inquiries by clients and staff
•Excellent follow-up skills
•Excellent customer service skills
•Do phone surveys/inquiries as needed for clients about service
•Communicate employee call outs

Brooklyn Chamber of Commerce

Address

Brooklyn, NY
11201 USA