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Store Leader

Brookie Girl LLC
Annapolis, MD
  • Posted: over a month ago
  • $40,000 to $43,000 Yearly
  • Full-Time
Job Description

STORE LEADER

Overview

The Store Leader leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation and trust. This is a full-time key holding position.

Reports to: District & Regional Leaders and Home Office

Customer Experience

  • Customer Engagement: cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient and personalized
  • Service and Selling Culture: utilizes service indicators and scheduling strategies to empower and reinforce a service and selling culture; motivates key leaders to cultivate customer relationships through styling services and store events
  • Omni-Channel Experience: leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations

Leadership + Team Management

  • Inclusion: promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
  • Invest in Talent: develops a proactive talent strategy and interviews regularly to build an external network of talent to add different perspectives and experience to the team
  • Engagement and Retention: engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection
  • Develop and Coach: provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
  • Development: prioritizes team growth by effectively scheduling time allocated for initiatives; champions brand related initiatives such as employee recognition, team building activities and workshops
  • Inspire & Motivate: inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strength

Visual + Business Operations

  • Manage Operations: oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly
  • Ownership and Accountability: assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
  • Visual Execution: guides and supports the creative process to ensure timely and effective execution of visual merchandising and display priorities
  • Business Acumen: adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

  • Store Community: leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
  • Store Culture: interprets team interactions through emotional intelligence and team insights to positively improve and build consistent store environment
  • Communication Leader: fosters strong and open communication and teamwork to ensure a collaborative environment, seamless balance between customer engagement, operational tasks and visual priorities; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
  • Scheduling Expectations: educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
  • Feedback Loop: provides store and product insights related to the customer experience and communicates to District Brand Leader and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Skills

  • Builds relationships naturally, embraces individuality, and fosters diversity
  • Strong communicator able to set clear objectives to create an environment of accountability
  • Highly motivational; positive and inclusive people leader
  • Resilient leader able to thrive in a dynamic, constantly evolving environment

Preferred Requirements

  • BG Fan
  • 3+ years of Sales experience
  • 5+ years of retail leadership experience
  • Strong merchant skills and a history of delivering financial results
  • Proven record of developing great talent
  • Ability to work flexible hours to meet the needs of the store including nights, weekends and holidays

Benefits

  • Employee discount
  • Paid time off and sick leave*
  • Health insurance*
  • Retirement plan options*
  • Employee referral bonus program
  • Opportunities to grow within the company

*Applicable to full-time

 

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

BrookieGirl (LLC) celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We believe strongly in fostering a safe, fair and respectful environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Company Description
Family owned Startup Cosmetic Company with incredible growth potential.

Brookie Girl LLC

Why Work Here?
Awesome CEOs/COO and Leaders. So much room to grow in a company that treats their staff like family!

Family owned Startup Cosmetic Company with incredible growth potential.

Address

1100 S Hayes St Arlington

Annapolis, MD
USA

Industry

Retail

Website

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