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Quality Assurance Specialist - 3639

New York, NY
  • Posted: over a month ago
  • $55,000 Yearly
  • Full-Time
Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 50 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

BronxWorks is hiring one (1) Quality Assurance Specialist for All Adult Homeless Services Program.Qualifications (education, professional certifications or licenses, experience, proficiencies)
  • Bachelor Degree
  • Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment
  • One year of experience in a social service setting

Essential Duties and Responsibilities

  • Collect statistical information from CARES, AWARDS, HMIS and other required databases to write and complete reports
  • Collect information directly from line staff and program supervisors necessary to compile required reports
  • Extract data from data sources to identify important trends and problems
  • Train new staff to use computerized data base programs
  • Present data findings in inter-agency and internal meetings
  • Interact with donor organizations on an as-needed basis
  • Participate in grant writing projects
  • Submit written reports and analysis that accompany data reporting and presentations
  • Provide quality assurance for case management input and charting in client based data systems including CARES, AWARDS, and HMIS
  • Conduct program audits

Program Specific Responsibilities

  • Perform additional administrative duties as assigned
  • Observe client database managerial reports on a regular basis
  • Report to the Program Director and Asst. Executive Director any issues with client records, including but not limited to, overdue service plans, contact lapses, poor or missing progress notes, and any staff malfeasance.
  • Collect and analyze direct client feedback to help gauge program performance.
  • Work with DHS to coordinate CARES access and provisioning for staff.
  • Maintain a secure, organized and accessible archive of program data.
  • Report suspected employee malfeasance directly to the General Counsel.


  • Excellent communication, writing and math skills
  • Excellent computer skills including a strong knowledge of Microsoft Excel spreadsheets
  • Ability to use a computer for prolonged periods
  • Ability to occasionally lift and/or move up to 10 pounds
  • Ability to stand, walk, or sit for long periods of time
  • Ability to climb five flights of stairs, if required, to conduct home visits and/or fieldwork
  • Ability to bend and retrieve objects and/or documents
  • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
  • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work
MUST BE FULLY VACCIANATED AGAINST COVID - 19 Background Information on the BronxWorks and Office/Program:

BronxWorks is a Bronx-based settlement house dedicated to improving the well-being of low-income communities. Each year, BronxWorks offers programs for more than 25,000 children, adults and senior citizens, including the homeless, people affected by HIV/AIDS, immigrants, and residents entering the workforce.



New York, NY
10451 USA



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