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Director of Operations

British Swim School of The Bay Area
South San Francisco, CA
  • Posted: over a month ago
  • $75,000 to $100,000 Yearly
  • Full-Time
Job Description
Our amazing, mission-based organization is looking for a Director of Operations! At British Swim School, the Director of Operations is responsible for the overall success of day-to-day operations at all of our British Swim School locations. With a focus on professionalism, team cohesion, and exceptional customer service, the Director of Operations will ensure that British Swim School remains the Bay Area's premiere water survival and learn-to-swim program for students of all ages.

  • Excellent culture - mission driven managers that give back to the community and their staff
  • Opportunity for growth at an award winning business with massive expansion opportunities (2021 family favorite swim lessons in the Peninsula)
  • Structured, paid training (including lifeguard certification)
  • Vacation and sick time for part time and full-time employees
  • Paid birthday time off
  • Highly competitive pay
  • Health benefits for full time employees
  • Company matched retirement account
  • Robust employee retention program
  • Happy, laughing, singing KIDS
Job Duties include, but not limited to:
  • Oversee the recruiting, hiring, training, and retaining of quality instructors and deck ambassadors
  • Manage budgets to ensure long-term success for British Swim School
  • Ensure our 7-day-a-week program is delivered at a consistently high quality across all days and locations, including staff scheduling, progress updates, and quality checks
  • Promote and manage expansion and growth throughout our territory
  • Communicate effectively with families to provide an exemplary customer experience each and every interaction
  • Track key performance metrics and make adjustments and changes quickly and effectively
Success Characteristics:
  • Customer and People-first attitude
  • Friendly, outgoing, professional
  • Attention to detail and ability to manage to a budget
  • Goal-driven with an ability to set and achieve goals independently
  • Effective communicator with proven success in developing cohesive teams in a customer-service environment
  • Proactive problem solver and idea-generator
  • Motivated by helping people- this is a Feel-Good, Life-Saving business!

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

British Swim School of The Bay Area


South San Francisco, CA
94080 USA



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