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Customer Experience Specialist / Swim Instructor

British Swim School of Newton/Canton/Franklin
Stoughton, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Stoughton / East Walpole!

About Us:Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team! 
The Position:At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.” Your Typical Responsibilities:
  • Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents. 
  • Setting up the pool deck area before each shift.
  • Registering students for class and managing them in and out of the water between classes.  
  • Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
  • Assisting our parents with questions they have about their schedule and the progress of their children.
  • Promoting referrals for new enrollments.
  • Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
  • Testing the water to ensure water quality and temperature.
Swim Instructor Responsibilities: British Swim School is a nationwide provider of survival and stroke development swim lessons with an enhanced focus on a gentle, fun, and progressive aquatics program. We are looking for fun-loving individuals to join our award-winning team of swim instructors and local heroes!Our mission is to prevent accidental drownings by teaching children and adults, in a fun way, how to swim and enjoy the water safely. British Swim School has been teaching swim lessons via our signature method for 40 years. We are confident we can train anyone on how to teach our curriculum - as long as they enjoy the water and have a passion for child development and helping children to make progress and succeed.  What do we need from you?
  • An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
  • An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner! 
  • The ability to multi-task and not lose your sense of fun.
  • A genuine desire to help us decrease drowning for both children and adults.
  • You need to be upbeat and ready to enjoy having fun at work
  • You have to be able to work regularly on a weekend 
 What can you expect from us?
  • Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
  • Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
  • The opportunity for growth in a business with massive expansion opportunities.
  • Structured, paid training (including first aid certification as needed).
  • Extra paid birthday time off (or equivalent day based on business needs)
  • Happy, laughing, singing KIDS.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

British Swim School of Newton/Canton/Franklin


Stoughton, MA
02072 USA