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Sales and Service Representative

British Swim School of Loudoun
Ashburn, VA
  • Posted: over a month ago
  • $13 to $16 Hourly
  • Part-Time
Job Description
Phone Sales and Service Representative Job DescriptionPosition Title: Call Center Sales and Service RepresentativeReport to: Operations Manager, Call Center Manager or Franchise Business OwnerStatus: Part-time or Full-time, Non-exemptLocation:As a Call Center Sales and Service Representative with British Swim School (location) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers questions while making their experience personable and memorable. Opportunity for growth and incentives.

Knowledge, Skills and Abilities:

Enthusiastic personality Strong sales and customer service skills Ability to maintain a positive attitude when speaking to customers Ability to adhere to a schedule, follow policies and procedures of British Swim School Competent with phone systems and appropriate computer programs Able to multi-task Ability to fluently speak more than one language is a plus Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.

Roles and Responsibilities

Answer calls, manage online chat and respond to emails Research required information using available resources Manage and resolve customer issues and complaints Provide customers with product and service information Accurately enter new customer information into system Update existing customer information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Make follow up and outbound calls as needed to follow up on leads Enters roll (attendance) sheets into JR Document all call information according to standard operating procedures Complete call logs Produce call reports


Customer service and sales experience High School education or equivalent

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

British Swim School of Loudoun


Ashburn, VA
20148 USA



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