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Senior Client Services Manager

Brinks Coppell, TX
  • Expired: March 28, 2019. Applications are no longer accepted.

Senior Client Services Manager Requisition #:29896Location:Coppell TX - B0272 Functional Area:Customer SupportEducation Required:High School Diploma Position Type:Relocation Provided:Potential Experience Required:5 - 7 Years Position Description Brink's, Incorporated is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Senior Client Services Manager. Job Summary: The Senior Client Services Manager is responsible for account management, customer relations, customer service and support aspects of assigned major accounts (financial or retail). The incumbent functions as the primary Brink's contact for customer issues and acts as the liaison between internal resources and external clients in order by building and maintaining strong working relationships with various levels of assigned account(s). Key Responsibilities: Act as a liaison between external and internal clients Build trust and provide exceptional problem resolution Advocate providing prompt resolution to external and internal client needs Support planning strategies and initiatives to enhance delivery of customer service Manage relationships with clients leading to the development of customer delight Establish and retain strong relationships with assigned accounts Establish and maintain strong relationship with internal Management at all levels Act as a single point of communication for tactical issues, escalation and resolution for assigned accounts Prepare, analyze, and manage customer relationships through performance reporting and metrics Act as primary representatives on customer Scorecard calls Review and verify penalty calculations due to SLA monthly Review issues logs as needed to ensure customers SLA are met Coordinate communication between customer and appropriate field service management Implement and communicate of any changes to our operations Perform other duties as assigned or necessary Position Qualifications Minimum Qualifications: Minimum of 5 years experience in a Customer Service environment Minimum of 2 years supervisory experience Preferred Qualifications: Strong technical background Outstanding detail-orientation and organizational skills Strong experience in championing change, motivating persuasively and getting results through working with others Demonstrated ability to effectively manage competing priorities and duties in a deadline-driven environment Proven leadership abilities preferably in an operations/product support or customer support environment Undergraduate degree or equivalent business experience Professional Skills: Strong consultative, analytical and problem solving skills Proven planning and decision-making skills Excellent interpersonal/communication and presentation skills If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Brink's, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace. #LI-TF1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Back to top