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Customer Retention Representative

Brinks Home
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Through our high standards of customer care and protection, Brinks Home ™ is a proven leader in smart home technology and residential security industries. Our service is guided by our relentless pursuit of protecting what matters most. We work to provide security and peace of mind to our nearly 1 million customers across North America. We are currently seeking determined and dynamic Customer Retention Representatives to join our Brinks Home Family. 


Our Pillars:  

  • Service Through Purpose – We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most. 
  • Security In Every Detail – We obsess over the details so that our customers can live their lives without thinking about home security. 
  • Always Available – We are committed to meeting the security needs of our customers at every moment. 
  • Relentless Standard of Care – We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances. 
  • Collective Success – By working to bring out the best in each other, we provide our customers with the highest standard of service and protection. 


Once you join the Brinks Home Team, you are part of a company that is relentless in their pursuit of security for life. 




The Retention Specialists maximizes every opportunity to re-establish exceptional customer service and works with customers who have concerns with the home security alarm accounts.  Successful Retention Specialists are able to advise customers on the benefits of a security system through Brink's while empathizing with the feedback customers provide on their experiences.  After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The ultimate goal is to ensure that at the end of each call, our customers feel confident that Brink's is the best option to protect their homes and possibly save their lives.  


Job Requirements:  

  • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.  
  • Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance.  
  • Volunteers readily; undertake self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.  
  • Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people.  
  • Performs additional duties as required.  




  • One year minimum of retention/soft collections/sales/customer service experience   
  • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation   
  • Demonstrate the ability to think and respond quickly on their feet  
  • Bilingual in English/Spanish preferred  



Benefit Eligibility after 60 DaysMedical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short and Long term disability, Maternity and Paternity leave, Employee Referral Program, and tuition reimbursement 










Brinks Home


Dallas, TX



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