Client Service Associate (CSA)

The Client Service Associate will work and will serve as a point of contact within the Client Service Operations Team and provide support for our Financial Advisors with client-advisor centric administrative support. You will work in support of the appropriate Financial Advisor and be responsible for supporting high-level financial advisor-client communications and relationship building and monitoring across all lines.

Duties & Responsibilities:

• Process client and advisor requests on trading and services platform as well as with outside entities, including follow-up.
• Act as back-up to Financial Advisor to open accounts on trading and services platform.
• Maintain relevant knowledge of required forms and supporting documents, Firm best practices, and general compliance regulations.
• Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
• Research and effectively communicate answers to client and advisor requests.
• Complete forms for clients to sign.
• Prepare, scan and attach documents to the server.
• Work collaboratively and professionally with co-workers at Brighton Securities, Account Service Associates at First Clearing, clients, mutual fund wholesalers and outside vendors in person, on the phone and in writing.
• Furnish information to Tax Dept. and Operations for completion of tax returns and collecting tax prep fees.
• Compose and prepare client correspondence.
• Anticipate and respond to problems proactively, efficiently and flexibly.
• Proactively initiate, develop and implement procedures and procedural improvements with an eye to efficiency, technology and client service.
• Set up and coordinate meetings and conferences.
• Proactively participate in firm initiatives and events
• Other projects and responsibilities may be added at the company's discretion.

Job Requirements and Qualifications

Education: Bachelor or Associate Degree required.

Training Requirements (licenses, programs, or certificates): None required. Series 7 and 66 Licenses preferred. Options available to become Series Licensed.

Knowledge & Skills Requirements:

·         Knowledge of financial services industry 

·         Expert familiarity with MS Office products

·         Knowledge and use of scanners, printers, and multi-line telephones

·         Exceptional interpersonal and client service communication written and verbal skills

·         Organized, efficient, and focused ability to work within a structure/process-oriented environment

·         Ability to prioritize tasks and work in a fast-paced, evolving environment

Perks:

• Health, Dental & Vision Insurance
• Employer HSA Contribution
• 401k Employer Match
• Paid Volunteer Days
• & More

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Experience:

3+ years preferred

Other Information

Special Information (Travel required, physical requirements, on-call schedules, and so on):

This position may occasionally require overtime work.

Reports To:

Chief Administrative Officer