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Support Specialist (Call Center Setting)

Bright Services Roanoke, VA
  • Expired: 6 days ago. Applications are no longer accepted.

Bright Services is recruiting to fill multiple Support Specialist positions for our client in the Roanoke Valley. The Support Specialist role will work with installation teams in the field to ensure live connection of installed EMS systems and transmission of data. Diagnose, troubleshoot and run reports to ensure proper connectivity with EMS Systems. This is a full-time position, overtime available with potential to become permanent. $12.00 - $13.00ph.

Essential Duties/Responsibilities

· Ensures installations are compliant with contractual terms and conditions

· Analyzes already completed installations to ensure quality installation

· Ability to remotely troubleshoot issues for self-installations and work to resolve any issues

· Works with other groups as necessary for continuous improvement in processes

· Uses extensive system level knowledge of multiple product platforms to ensure proper installation of equipment within customer facilities

· Captures issue and response data in specialized software applications

· Must be able to collect data from installation and place into the proper fields to process out commission


· High school diploma required; college degree preferred

· 2+ years of customer service experience required; telephone call center experience helpful or Level 1/2 help desk experience

· Possess general working knowledge of facility electrical and HVAC systems

· Good oral and written communication skills

· Strong computer skills with the ability to multitask between programs

Meet the job/company requirements below…apply online at or in person at 6701 Peters Creek Road, Unit 107, Roanoke, VA 24019, Monday – Thursday 8:30am-4pm and Friday 8:30am-noon

Requirements: Good/recent job work experience, attendance record and 6 months recent qualifying experience in the job for which you are applying. Must pass background report, same day drug test and safety check and possess cooperative/flexible personality and mannerisms.

Bright Services

WHO IS BRIGHT SERVICES? We are a Full Service Staffing Company founded in Virginia with branch locations in Virginia and Tennessee WHAT DOES BRIGHT SERVICES DO? We are in the Temporary Help Service Business with 2 programs of staffing assistance in order to take care of any and all Temporary Help needs...Long-term or Short-term, Full-time or Part-time. We offer a Work-to-Permanent Staffing Program with all of the Advantages of Privatized Hiring as well as a Direct Hire Program. Plus, we offer a Staffing Program for Professional, I.T., Technical, Financial, Accounting & Managerial Positions for Temporary, Work-to-Hire or Direct Hire and a Vendor-on-Premises Program for major users of temporary and work-to-hire associates. WE BELIEVE... Privatized Hiring is a Most Important—Sound Business Practice. Our Long Standing, time tested, Four (4) Staffing Principles are Sound Business Advice, as 1000’s of Our Clients have learned and experienced. These Four Time Tested Staffing Principles are: 1.Guard zealously who is hired and gets on your payroll. This will have more to do with your company’s success, profitability, flexibility and productivity than any decision by management. 2. Go about all recruiting and hiring as privately and selectively as possible. Minimize and limit exposures—i.e., Title VII—EEOC claims, public and employee perceptions, relations, wrongful and expensive terminations, etc. Remember, ours is a litigation-prone marketplace. 3. Balance staffs and payrolls in order to optimize results and eliminate the need for layoffs of permanent employees. 4. Hire employees by the trial-and-experience method. Eliminate costly, unsatisfactory hiring decisions (wrongful and expensive terminations) and unemployment claims, as well as employee concerns and disruptions. General Information MAJOR DIFFERENCES WHEN PARTNERING WITH BRIGHT SERVICES BRANCH MANAGEMENT AND STAFFS Bright Services’ staff personnel are... • Knowledgeable in all aspects of human resource management. • Well versed and trained in the perilous legal aspects of personnel selection and management, including Title VII—EEOC. • Professional, well educated individuals who possess local business knowledge, excellent character and work for the general betterment of our clients and the local community. • Trained to help our clients improve productivity and reduce payroll and related costs. SELECTION SYSTEM The centerpiece of our personnel system. Our Selection System is the most comprehensive in the staffing industry. The advantages of this system manifest themselves in more productive workers, cost savings and in whom Bright Services does not refer to our clients for contract work. RECRUITING PROGRAMS Our comprehensive approach to recruiting assures clients that contract workers referred by Bright Services are not the hard core unemployed or persons with poor job performance records. QUALITY ASSURANCE Our clients always receive good value and we assure that personnel concerns are quickly resolved. TOTAL SYSTEM - PROGRAMS Our Total System and services result in many advantages; among these are the avoidance of... • Problem employees – low productivity • Costs associated with bad hires • Bad press and community perceptions • Poor employee morale • Unemployment claims—costs • Title VII—EEOC Exposure OVERALL BEST VALUE Our comprehensive personnel system, along with our dedication to the general betterment and increased productivity of our clients, results in cost savings and a true value for your company.


6701 Peters Creek Road, Unit 107, Raonoke, VA 24019
Roanoke, VA