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Retail Operations Manager

Bridge Performance Coaching
Colorado Springs, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Since 1988, Johannes Hunter Jewelers has been THE store people in Colorado Springs look to for fine quality diamonds, color gemstones, excellent design and craftsmanship. Services are provided with the utmost integrity in a warm, caring environment. Johannes Hunter Jewelers brings beauty and happiness into people’s lives.

This second-generation women owned and operated family store has continued to grow through the years and is embarking on a major remodel to meet the needs of our clientele for the coming decade. We are looking for a full-time on site Integrator.


Our Integrator is a crucial member of the team. With the responsibility of delivering our CLIENT EXCELLENCE EXPERIENCE, the Integrator must be professional, caring, and genuinely interested in making other people feel special. The individual in this position plays a key role in setting the tone for the entire organization and brand daily. Johannes Hunter Jewelers is looking for a strategic, analytical, and systems-savvy thinker to join our team. This Manager will be accountable for ensuring our Client Service, Client Relationship and Marketing departments deliver and adhere to our standards set from our CLIENT EXCELLENCE EXPERIENCE process that leads to increased revenue for the store and sales team, as well as improved experiences for our clients. You will work to fulfill our vision and strategy while maintaining our core values.


You must have a burning desire to learn and grow with us

You will be the methodical action-taker in the business

You must have a positive, upbeat, can-do attitude

You must have a genuine interest in serving others

You must care how your actions affect people

You must have a creative mind

You must model professionalism

You must understand our purpose

Core Responsibilities

  • Trusted, intuitive, right-hand support to the owner

  • Demonstrate a willingness to lead, change and adapt on the fly

  • Manage team; be the liaison between owner and team members to ensure cohesive communication and optimal team performance and morale

  • Manage store processes, communication systems, alarm system procedures and controls

  • Team communication oversight (i.e. staff meetings, email and text alerts, policy changes)

  • Manage store logistics and team scheduling

  • Establish & manage efficient, effective, and profitable team and sales systems and processes

  • Accountable for improving Client Experience, ensuring efficient, effective, and profitable results

  • Establish and implement store Best Practices

  • Coordinate marketing initiatives, events, and projects

  • Produce quarterly reports and prepare required information to owner

  • Develop and maintain written systems for processes and activities

Basic Qualifications

  • Exposure to boutique retail

  • Supervisory and training experience

  • Must have experience in managing projects in a sales environment

  • Analytical, intuitive and adept problem-solving skills

  • Experience with Word, Excel, and Outlook

  • Excellent process management

  • Excellent verbal and written communication and interpersonal skills

  • Ability to prioritize and handle multiple projects simultaneously while maintaining a high level of detail and accuracy

  • Enjoys a good balance of analytical and creative thinking

We need YOU to help us execute and sustain an effective and engaging store!

Company Description
CoachCruiting by Bridge Performance Coaching provides Best Person = Best Performance = Best Results.

Bridge Performance Coaching

Why Work Here?
Family-friendly, wholesome environment focused on helping kids and teens realize their full potential

CoachCruiting by Bridge Performance Coaching provides Best Person = Best Performance = Best Results.


5182 N Nevada Ave. #100

Colorado Springs, CO




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