Expired: over a month ago. Applications are no longer accepted.
The Call Center Representative is first point of contact for services related to scheduling an appointment with or sending a message to sites. This position requires enhanced customer service and communication skills. The Call Center representative must also have computer skills (e.g. Microsoft Office, IDX and Internet), detailed data collection and comprehensive knowledge of corporate systems. Customer-related services includes but is not limited to any additional data recording and input as required by the department/practice. The representative must be able to communicate, written or verbal, effectively with clients and all levels of members associated with the organization. In addition, the representative must conduct job responsibilities in accordance with the Company's Code of Business Conduct, department policies and procedures and appropriate professional standards and applicable state/federal laws. The representative is to exercise discretion and some independent judgment in making decisions while accepting daily direction from their direct supervisor/manager. Qualifications
MINIMUM POSITION REQUIREMENTS
Education: High school diploma or equivalent is required. College business courses preferred.
Experience: Related experience equivalent to 2-4 years preferably.
Knowledge: Strong written and verbal communications skills required. Knowledge of management systems and PC skills.
Special Skills/Equipment: Demonstrate computer word-processing and data based skills required. Demonstrate experience with Microsoft Office and Windows software preferred. Excellent organizational skills and attention to detail is required. Outstanding customer service and listening skills. Ability to promote teamwork within the organization. Professional business image according to policy.
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