On-Site Graphic Designer

What do Mercedes Benz, Tito's Vodka, Allstate Insurance, and the Alzheimer's Foundation have in common?

They're all leading world brands and they're all BrandMuscle clients.

If you're dedicated, ambitious and a forward thinker BrandMuscle is the right organization for you. We set the bar high, then we raise it higher, and we thrive on opportunity. BrandMuscle team members accept challenges head on with the gumption of your favorite superhero, while sitting at the table with some of the world's largest and most powerful brands.

The culture and people at BrandMuscle are key to our success and you'll find a career here like no other. We believe in putting clients first, but we also value our employees in a way that other companies don't. We're premier ambassadors for our clients, investors, our community by volunteering and giving back, and for each other by being thought-leaders. No matter the role - all members of the BrandMuscle Team contribute to the success of the company.

About BrandMuscle
BrandMuscle powers local, channel, and partner marketing for over 300 of the world's largest brands. With over 700 full-time employees across the globe, BrandMuscle has the industry's largest client service, product development, and marketing execution support teams.

About the On-Site Graphic Designer
The On-Site Graphic Designer manages the in-house graphics department for our Alcohol Distributor Client. This role is responsible for managing the day-to-day client communications as well as order submission and design of all point-of-sale print requests. This position reports to the Regional Manager - Creative Services and works with a larger support team headquartered in Chicago.

Responsibilities

• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
• Manage individual design queue - Expected to design all assigned orders within a 48-hour turnaround. Design between 5 and 10 standard jobs in a day
• Accountable for the quality of work and timeliness of delivery across all creative projects
• Collects local print requests from salesforce and inputs complete and accurate information into BrandMuscle's proprietary software application
• Understands all aspects of BrandMuscle's design, approval & production process
• Identifies client expectations and needs
• Troubleshoots customer issues over the phone, by email, and in-person
• Maintains BrandMuscle's standard of quality and customer service
• Adheres to brand guidelines for both distributor and supplier clients and acts as "brand advocate" when necessary
• Follows up with questions and requests from Chicago design and support teams in a timely manner
• Leads training for clients on BrandMuscle's processes and product applications
• Works with marketing personnel and sales management at the client to identify additional applications for BrandMuscle tools and services
• Receives and inspects inventory, and distributes finished material
• May be required to operate in-house large and small format printers to produce rush projects and client proofs

Requirements

• Associates or Bachelor's Degree in Graphic Design, Visual Design, Fine Arts, or related field
• 1-5+ years of work experience in graphic design with a strong design portfolio
• Understanding of the print industry and production process
• Strong working knowledge of Creative Suite - Illustrator, InDesign, Photoshop
• Basic understanding of Microsoft Office programs - Word, Excel, PowerPoint
• Strong visual communicator with a sharp sense of design
• Ability to follow strict brand and industry guidelines
• Ability to work independently as well as collaboratively with careful attention to detail
• Ability to handle multiple projects with changing priorities
• Strong sense of customer service
• Self-motivated, organized, and accountable
• Resourceful problem solver
• Thrives under pressure with the ability to meet quick deadlines
• Excellent written and verbal communication skills

Salary Range: $40-$50k
The salary range is an estimate. Offers are based on skill set, experience, and level of expertise in the required field.