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Call Center Manager

Bramble Enterprises, LLC
Front Royal, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Full Job Description

We are looking for a skilled Call center manager to supervise daily operations and personnel. You will ensure that technology is utilized to a maximum and that the staff is well-organized and productive. An excellent call center manager must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.

Responsibilities

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Collect and analyze call-center statistics.
  • Hire, coach, and provide training to personnel to maintain high customer service standards
  • Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
  • Prepare reports for different departments or upper management

Skills

  • Proven experience as a call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Benefits

  • Health Insurance - The company pays 100% of employees.
  • Eye and Dental Insurance - The company pays 100% of employee
  • AFLAC Supplemental insurance at employee expense / not required
  • 401K / Company Match 3%
  • Paid Holidays 5 per year
  • Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
  • Short Term and Long Term Disability Paid for by the company.
  • 50K Life Insurance Policy Company provide and paid for.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Bramble Enterprises, LLC

Address

Front Royal, VA
22630 USA

Industry

Business