Customer Service Representative

Position is located with a growing manufacturing company in Brainerd, Minnesota. No remote work option is available.

POSITION SUMMARY:

The Customer Service Coordinator performs duties to assist in the sale of products and services using technical, organizational, and customer knowledge and partnering with the sales engineers and other departments resulting in revenue generation.

SUPERVISORY RESPONSIBILITIES:

· None

PRIMARY DUTIES AND RESPONSIBILITIES:

• Enter Customer Sales Order’s into IQMS system

• Create Purchase Order’s for tooling and fixtures
• Coordinate the quoting process
• Work with various departments to resolve issues regarding quality, pricing and/or delivery of product
• Reconcile/validate customer orders through various software programs
• Work with other departments as needed to meet company objectives
• Support effort toward ISO compliance
• Generate/support continuous improvement initiatives
• Initiate/Support the APQP process
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer relations skills
• Knowledge of Microsoft Office, MRP and other software programs as needed
• Strong oral and written communication skills
• Familiar with Blueprint reading
• Good organizational skills, self-motivated, flexible, and able to prioritize.
• Computer skills
• Additional skills as needed
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MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE:

· Two-year degree or equivalent experience