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HVAC Dispatcher

Bourne's Energy Morristown, VT
  • Expired: over a month ago. Applications are no longer accepted.

JOB PURPOSE – This position exists to ensure the safety and comfort of our customers by providing topnotch service for emergency and scheduled service work.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Manage multiple media (landline, cell phone, internal calls, emails, texts, etc.) in quick succession
  • Work and relate well with internal and external customers
  • Handle frequent changes and adjustments to service grid
  • Communicate calmly, clearly and concisely – verbal, written, face-to-face
  • Maintain familiarity with service areas and able to give/follow directions
  • Properly interpret work orders for scheduling based on multiple criteria (location, skills, etc.)
  • Manage no-heat and other emergency calls in a time-critical manner
  • A high degree of accuracy & attention to detail when creating/assigning work orders
  • Follow and encourage good safety practices
  • Ensure field staff receive experience with recent training for skills development and advancement
  • Balance field staff workload with real-time customer demands
  • Consistent on-time FT attendance
  • Highly organized, yet flexible
  • Available for on-call rotation
  • Able to manage multiple tasks simultaneously and in quick succession
  • Able to work as part of a team and independently with little supervision
  • Follow company procedures (collection, delivery, professionalism, etc.)
  • Offer creative solutions to myriad dilemmas

SUCCESS FACTORS / JOB COMPETENCIES

SKILLS – Excel, Word, keyboarding, Windows, standard office machines (scan/print/copy, adding machine, postage machine, etc.), general accounting skills, excellent communication skills

ABILITIES – Friendly & welcoming, strong work ethic, and loyalty, self-driven to complete tasks, good time management and prioritization, able to work within a team, good sense of humor, flexible and accepting of change, honest, able to accurately work on simultaneous tasks

WORK ENVIRONMENT – fast-paced office environment, temperature fluctuations in an older building, some person-to-person customer interactions (internal & external),

PHYSICAL/MENTAL DEMANDS – sit or stand at computer terminal 6-8 hours per day, reach w/hands and arms, answer 30-80 calls daily, perform simultaneous tasks, communicate (hear, talk, write)

LICENSING / CREDENTIALS - none

EDUCATION AND WORK EXPERIENCE – minimum of 3 years in an office setting, prefer dispatch experience

PERFORMANCE STANDARDS – annual review, attainment of annual goals established between supervisor and incumbent

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Bourne's Energy

Why Work Here?

Great locally-owned and operated company that CARES...about employees, customers, communities, the environment!

Bourne's Energy is a local, family-owned and operated fuel delivery & service business since 1947! Bourne's cares for the community in traditional fashion but is considered a leading edge innovator when it comes to our environment and its future by forging the path with friendlier heating fuels and high-efficiency heating and cooling equipment. We invest in training for our employees to help them maintain excellence with continuous improvement. Bourne's has been recognized for Environmental Excellence, Excellence in Risk Management, Governors Award, Community Support, Community Donations and much more.

Address

Morristown, VT
USA

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