Systems Engineer

Who We Are:

Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community's most vulnerable-and most resilient-citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Bosotn Health Care for the Homeless Program (BHCHP) is seeking a team-oriented Systems Engineer who will creatively explore, implement, and maintain technologies that will support BHCHP's justice-oriented mission. The Systems Engineer is an integral member of the Information Systems Department. In this role you will be responsible, as part of a team, for supporting and developing BHCHP's IT infrastructure including Office365 administration, networking, virtualization, servers, backup & recovery.  You will be called upon to execute all tasks and duties with a focus on customer service, best practices, fiscal responsibility, security, and reliability.

Hours: Full-time, 40 hours per week, Monday - Friday               

Responsibilities:

• Responsible for the day-to-day operation and troubleshooting of multiple systems including but not limited to: MS Active Directory, Office365/Exchange, routing, switching, LAN, WAN, VPN, web filtering & security, network security systems (IPS, OLP, firewalls, antimalware, antivirus, access control, SIEM, MOM), virtualization (apps, server, and desktop), SaaS, cloud infrastructure; manage the day-to-day operation of VMware environment including updates, backups, performance, SAN, and network.
• Participate in the design and implementation of infrastructure for supporting secure, reliable access to network resources and business applications from all BHCHP sites including remote sites; maintain infrastructure services and implement new technology systems.
• Maintain an IT environment compliant with HIPAA privacy regulations and other internal and external control procedures.
• Identify areas for improvement, especially with streamlining and automation of common IT tasks; assist the help desk as a third-tier support resource; be a technical resource for short- and long-range IT planning.
• Participate in rotational on-call duties.

Qualifications:

• Bachelor's degree with an emphasis in security, computer information systems, information technology, or an appropriate combination of education and experience.
• Proven experience as a systems engineer or similar role supporting multiple technologies in a complex environment; health care IT experience preferred but not required.
• In-dept knowledge of Microsoft Office365, Windows networking and server administration, Active Directory, MS Exchange administration; experience with Citrix and VMWare virtualization technologies; advanced network skills including experience with current WAN technologies, routing & switching concepts, network access controls, monitoring & logging, and wired & wireless standards; experience in configuring and managing firewalls, routers, and switches; experience with enterprise virus and malware scanning, and general network monitoring; familiarity with IP SAN and knowledge of data replication and backup best practices.
• Experience working collaboratively on IT projects across organizations and/or sites; understanding of cyber security best practices; ability to respond to evolving and sometimes urgent organizational needs with flexibility and a positive attitude; outstanding customer service skills.

Compensation and Benefits:

• The compensation starts at $68,460 annually and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks' vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

 

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

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Cover Letter* Desired salary Do you currently have a Bachelor's degree in information systems, information technology, or appropriate combination of education and experience for this role?* Yes No How many years of proven experience do you have working as a System Engineer? What IT systems, software, and/or networks do you have experience working with?* Human Check * Submit Application