Dental Director

Who We Are:

Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community's most vulnerable-and most resilient-citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. 

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:  

Hours:  Full time, Monday - Friday 7am-3:30pm, some weekend and evening coverage.

Under the general direction of the Chief Medical Officer, we are looking for a Dental Director to oversee and direct the strategic planning and management of the dental program at Boston Health Care for the Homeless Program. You will work to ensure the access to, and quality of, dental services for patients experiencing homelessness. 

Responsibilities:

Achieve Results

• Lead and direct the development, implementation, and monitoring of quality dental care services, programs, and initiatives. Ensure that the delivery of all dental care meets or exceeds:
  • the needs and satisfaction of all patients served
  • all organizational and professional standards
  • all clinical outcomes and related expectations
  • all productivity standards, goals, and expectations
  • all financial metrics associated with the efficient, cost effective delivery of dental care services.
• Lead and direct the dental program's quality improvement initiatives. Ensure metrics for clinical outcomes are consistently reviewed, and that the organization is provided clear guidance and direction affecting ongoing improvements in the quality of care.
• Provide care to patients. Collaborate with all clinic operations functions to ensure ongoing improvements in clinic productivity, patient satisfaction, and financial outcomes.
• Provide leadership and direction related to clinical collaborative, externship programs, or research related initiatives that improve or expand the care provided to patients.

Operational Excellence

• Design, develop, and implement appropriate Dental Department policies, protocols and procedures which are in compliance with the most current accepted professional standards.
• Ensure all dental staff members are properly qualified, directed, and motivated to provide patients high quality services and care; ensure all patient records, charts, and all related documentation is maintained current and consistent with best practices in the dental care field, as well as within all relevant laws and regulations.
• Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations.
• Provide supervision to all clinical personnel on matters related to clinical care, patient grievances and related issues. Minimize risk and exposures to the organization by monitoring trends, managing issues, coaching staff, and ensuring compliance with all clinical protocols and quality assurance guidelines.

Relationship Management

• Manage and ensure favorable relationship within the organization's leadership team. Provide leadership, insights, solutions, and support to all other functions with the organization.
• Manage and ensure favorable, collaborative relationships within and among all dental clinical staff; develop a culture of dental care professionals open and willing to accept an integrated approach to the delivery of services.
• Establish positive working relationships with area dental providers, including dental schools, health centers, hospitals, and offices. Ensure the organization maintains a strong provider and referral network able to meet the medical and dental care needs of patients served.

Leadership and Supervision

• Ensure the organization is appropriately staffed with a full complement of clinical staff. Foster a workplace that results in the development of a high performing team of professionals and staff. Ensure that all staff are properly coached and directed, and that clearly defined measurements of performance and rewards are utilized to enhance individual and organizational effectiveness.
• Personally, and always, uphold and ensure all associates conduct themselves at all times in a manner consistent with the organization's values, mission, policies, and expectations.

Additional Responsibilities:

• Provide leadership in the establishment and implementation of dental care delivery mechanisms, strategies, tactics, standards, and goals.
• Build strong business relationships and strategic partnerships both internally and external to the organization. Demonstrate a strong business acumen as well as substantial knowledge and expertise in the dental sciences. Analyze, synthesize, and communicate complex data, clinical information, quality outcomes, business needs and related issues in an accurate, objective and straightforward manner.
• Solve problems and make critical patient and/or management decisions supported by substantial financial analysis, clinical knowledge, and critical data-6based decision making.
• Personally direct, lead, coach, and assess the performance of all staff members within the department. Effectively manage conflict, promote change and growth, and inspire the development of a highly effective team of professionals. Recruit, develop and direct a high performing team.
• Manage all relationships with regulatory agencies, accreditation entities, network providers, and related concerns. Build consensus and focus within the organization as well as within and among various resources, vendors, and strategic partners.

Qualifications:

• Doctorate in Dentistry. Current License to Practice Dentistry in the Commonwealth of Massachusetts. Bilingual in Spanish a plus.
• Minimum of five years of hands-on dentistry experience; up to date knowledge of regulations, methods, trends, and equipment.
• Demonstrated capacity to work effectively with diverse cultures, backgrounds, lifestyles, and experiences. Experience working with persons experiencing homelessness, mental illness, trauma or addiction strongly preferred.
• Excellent interpersonal and communication skills, detailed oriented and effective organizational skills. Demonstrated success in leading and directing a dental care staff of comparable size and scope. Experience managing or practicing in a dental or oral health program.
• Demonstrated expertise related to trends and issues, laws and regulations associated with the delivery of oral health services; demonstrated success in establishing a wide range of business and professional relationships and in selecting and developing, motivating, and directing high performing teams.
• Capacity to envision and develop clinical programs consistent with BHCHP's mission; Demonstrated knowledge of quality assurance and risk management standards and processes.
• Working knowledge and comfort using EPIC and Microsoft Office; familiarity and experience with standards and processes established by OSHA, CDC, ADA, and regulatory entities.
• Knowledge of federal regulations governing dental care clinical staff, credentialing process, delineation of clinical privileges and peer review for dental staff.

Compensation and Benefits:

• Salary starting at $135,200 and will increase with years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks' vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program wi