As a Customer Service Representative, you’ll be able to help people every day. Our team will teach you the skills you’ll need to succeed in this industry, and provide you a chance to do so. We are currently operating 100% remotely for the first 2 weeks of training and are looking for candidates excited to be apart of an engaging environment until we can resume business as usual in the office at which time you will need to commute to Framingham for normal work hours.
Customer Service Job Duties and Responsibilities
- Able to think fast, find answers, and respond quickly to customer questions and issues, all with a polite, empathetic, and professional voice and manner
- Able to sell, up-sell and cross-sell
- Able to prospect customers directly through residential canvassing
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team targets, goals, and quotas
Customer Service Job Requirements and Qualifications
- Previous experience in customer support, client services, door to door sales, or a related field
- Excellent at communicating face to face and handling rejection
- Basic computer skills and experience with tracking and recording customer information
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and type basic information simultaneously
- Customer-focused for positive customer experience and resolution
Boston Direct, Inc
Why Work Here?Founded in 2006, Boston Direct is a rapidly growing marketing & sales firm servicing the greater Boston area. With a unique ability to reach a client’s target market face to face, foster brand recognition, and acquire quality customers, Boston Direct has grown tenfold...and counting!
Awesome culture, great growth opportunity!