Customer Service Representative (97550)
Bonney Staffing - South Portland, ME
The Customer Service Representative position, based out of South Portland, is responsible for taking calls from patients utilizing State funded Health Insurance - MaineCare (Medicaid)/Medicare who need transportation to and from Dr. Apts. Gathering information and asking the right questions so a ride can be scheduled. This position entails, serving members and families, answering inquiries, fulfilling transportation requests, researching and solving problems, ensuring obligations. This is a temp to hire, full time position, 1st shift- 8am - 5pm, Monday through Friday available starting September 18th (9/18).
What We Need From You:
Professional phone presence
Compassionate/Empathetic - needs to have that human connection
Able to work through any problem
Must have strong computer navigation skills
Type 30-40 words per minute
Able to use dual monitors
Mostly assisting with inbound calls - less than 50% outbound calls
Comfortable using a headset
Phones switch over right at 8am and switch off at 5pm - Need to have someone who is punctual and shows up on time!
Medical Terminology is a plus but not required
What You Will Receive:
At Bonney Staffing, we live and breathe our core values. Our company culture is to hold our internal and external employees to the highest standards of hard work, commitment, professionalism in attitude and ethics, and the gratitude that we are part of a fun and generous team. When you join our company, this is what you can expect:
Pre-placement screenings, training, and support at no cost to you.
Starting pay of $13//hr
A commitment from Bonney Staffing to your personal and general safety.
The opportunity to work for a growing company
Optional health and prescription coverage programs while you are on assignment through Bonney
24/7 local servicing and support through your Bonney Staffing branch office for general inquiries and employee support for issues such as pay and onsite accidents.
More than 40 years of experience in the staffing and recruiting industry from which to draw upon.
A new environment in which to grow.
Who We Are:
At Bonney Staffing, we work hard to find the right fit for every job seeker. Our client relationships and unconditional commitment to integrity will allow you access to exciting opportunities you might otherwise never see in a variety of Front Office, Light Industrial, Medical, Manufacturing, IT/Support, and Warehouse settings, and beyond. Take the guesswork out of your job search and get noticed by the right people when you partner with one of our expert recruiters.