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Customer Service Representative

Bolt Depot, Inc. Hingham, MA
  • Posted: over a month ago
  • $18 to $20 Hourly
  • Full-Time
Job Description

 

Bolt Depot

Customer Service Representative

This is a full time position based in our office location in Hingham, MA.

 

Summary/Objective:

Bolt Depot is a growing online fastener retailer located south of Boston. We are looking for an enthusiastic full-time Customer Service Representative to join our customer support contact center. The Customer Service Department works with customers to help identify their fastener needs, place orders, and trouble shoot order related issues. Bolt Depot provides extensive training to customer service representatives on both fasteners and our customer-focused service approach. Prior knowledge of fasteners is not required, but interest in and knowledge of fasteners or hardware is a plus. All training will be provided.

 

You’re a good fit if…

 

  • You have the ability to learn quickly and work independently and as part of a team.

  • You’re able to adapt with an ever growing, changing company.

  • You have an impeccable work ethic and emotional intelligence.

     

Qualifications:

The Customer Service Representative will receive extensive training in fasteners, custom software, procedures, and guidelines for resolving problems in the customers favor.

 

  • Capable of making independent decisions within general guidelines.

  • Able to pleasantly deal with difficult customers.

  • Must be able to self manage time and tasks while working with a small group as well as a larger team.

  • Strong ability to maintain a positive attitude under pressure.

  • Bilingual is a plus.

     

Requirements include:

  • High school diploma.

  • Excellent verbal and written communication skills.

  • Computer skills including using word processors, spreadsheets and the ability to learn our custom software.

  • Basic math skills including US and metric measurement, fractions, unit conversion, and estimation.

  • Interest in long term employment.

  • Schedule: Flexible with the availability to work Saturday.


As an employee of Bolt Depot you are offered a great career opportunity in a fast growing family owned business – but it’s more than just a paycheck. Bolt Depot’s total compensation package features an outstanding set of employee benefits including:

 

  • 80% company paid medical insurance premium

  • 100% paid dental for employee

  • HRA

  • Flexible spending account

  • Low cost basic life insurance

  • 401K retirement plan after 3 months of employment. Bolt Depot gives 3% of your weekly salary.

  • Vacation/sick time after probationary period

  • 6 paid Holiday’s per year

 

Pay frequency: Every week

 

    Company’s website:

     

    • www.boltdepot.com – Check out our website for a detailed company history as well as many company created resources.

     

    If you are looking for a unique job at a growing company without the hassles of commuting to Boston, we are what you are looking for.


      *Candidate must be willing to provide permission for a criminal background check at time of interview as a condition of employment.

       

      Bolt Depot, Inc.

      Address

      100 Research Rd.
      Hingham, MA
      02043 USA

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