Customer Service Representative

Customer Service Representative
Hybrid out of our Miami HQ

Hours are 8:30 - 5:30 pm Monday - Friday

Do you take enjoyment from working with customers and providing them with wold-class service?
Are you able to put the customers at ease, listen to their issues, and effectively solve their problems, while ensuring satisfaction and driving toward renewals?
Are you an amazing teammate? You are able to pitch in when needed and take enjoyment in achieving team goals alongside your personal goals?
Do you want a place where you are supported to pursue your own personal development and achieve your business goals?

If so, you should join our amazing FSBO ("Fiz-bo") team as our newest Customer Service Representative!

What You’ll Do:

• Handle inbound calls and emails from our customers to provide world-class customer service.
• Work within a vibrant and dynamic customer contact center - our team members work together in a fast-paced call-hub environment!
• Provide active phone outreach to our For Sale By Owner (FSBO) clients, confirming their happiness with our service and driving renewal and upsell revenue.
• Meticulously update SalesForce and spreadsheets to track the great work you and the team is competing

What You Should Have:

• You have amazing communication skills and can communicate with a wide variety of customers via phone and email and always ensure you are providing world-class customer service
• With your solid understanding of computers and websites, you can easily navigate a variety of tools AND you can help others with technical issues remotely
• You put customers at ease over the phone and are able to handle even the most difficult customer and turn it into a positive experience for them!
• You are the ultimate teammate - you enjoy being a part of a team; you pitch in and help out wherever is needed; you ask and answer questions easily; you enjoy striving towards team achievements!
• You might have some experience or knowledge of SalesForce and how to use it at a basic level - but if not we'll train you on it!

Who You Are:

• You have a positive attitude, even when faced with problems or disgruntled customers; no matter what's going on, you always strive for top customer service to all who you interact with
• You are self-motivated - you can see a problem and fix it. You can prioritize your own work and don't need to be asked twice to do something.
• You are goal-orientated and love crossing things off your to-do list!

What You'll Receive:

• We have an amazing and vibrant office in Miami!
  • Hybrid work arrangement - work from home for a few days and work in the office for a few days!
  • We pick up the cost of parking next door!
  • State-of-the-art gym in the building
  • Great snacks and beverages - coffee, tea, multiple types of water, and more!
  • Electric sit/stand desks and dual monitors for every desk.
• We place a high value on maintaining a healthy work-life balance
  • Take your PTO when it works for you as you are granted it all every January 1st and don't have to accrue it - we trust you to use it when you need it!
  • Never work your Birthday. Our gift is a paid day off for you to celebrate you!
  • Enjoy 8 holidays AND the week between Christmas and New Year's off.
• You'll be eligible for Medical, Dental, Vision, and Life insurance along with a 4% match in our 401(k) program!
• We are passionate about volunteering and providing you 4 days a year to help out in your community and as a company!
• We want to see you grow! We provide access to online training, live courses, and additional funds for you to spend how you want - courses, seminars, certifications, etc - You determine how you want to learn and we'll pick up the cost.
• We are a close-knit team and value relationships. We carve out time to get to know one another.