- Expired: over a month ago. Applications are no longer accepted.
The Operations Coordinator provides support and assistance to a social services program serving unaccompanied migrant children who a recently reunited with parents or guardians in the U.S.
The Operations Coordinator is an integral team member responsible for the creation of strong systems and workflows that promote program excellence. This position supports operational efficiencies of the Caminos Home Study and Post-release Services program, working in partnership with program leadership to ensure fidelity of program components while also supporting team collaboration and connection. With support from the Assistant Program Director, the Operations Coordinator supports case management functions of the Caminos Home Study and Post-release Services program, ensuring program compliance and the delivery of high quality services to unaccompanied children and asylum-seeking minors. This position will provide administrative support to the Caminos community-based programs across multiple Board of Child Care’s campusesWhat is this company? Board of who?
Board of Child Care (BCC) is not a federal or state agency. It is an independent not-for-profit organization that serves over 1,000 children annually across 12 locations. You would join about 800 teammates across DC, MD, PA, and WV that empower youth and their families to flourish within their community.What does this job do specifically?
- Model and act in accordance with BCC’s core values.
- Provide support to program operations by tracking data metrics that support oversight of program quality and service delivery. Suggest, recommend, and implement new or revised procedures, practices or changes to program leadership to increase efficiency and effectiveness.
- Responsible for ensuring that policies and procedures are maintained up to date as directed by the Department of Health and Human Services, Office of Refugee Resettlement. This includes participating in the edit process, ensuring revisions are submitted to the Quality Improvement team on time, and assisting in training new case management staff on aspects of these policies.
- Assemble reporting data and required documentation as requested by the Assistant Program Director to ensure timely completion of quarterly and annual performance reports as well as annual continuation applications.
- Ensure the continuity and ongoing maintenance of electronic client files.
- Assist and Support the routing, timely documentation, and data entry of Serious Incident Reports (SIR) and Notice of Concerns (NOC).
- Assist and support Case Managers in the development and maintenance of up-to-date community resource databases for each of the Board of Childcare’s Camino’s locations.
- Assist in scheduling, room set up, catering, and minute taking for meetings and training.
- Supports and assists Case Managers in securing travel arrangements and lodging when out-of-state travel is required.
- Act as an authorized purchaser and manager of program corporate credit cards. Includes purchasing approved items and monthly reconciliation of statements.
- Convert to-dos from meeting minutes to Asana tasks (project management software) and projects as appropriate.
- Input information quickly and accurately from a variety of sources into a software system, database, or spreadsheet, including but not limited to the ORR Path, BCC’s electronic health record (EHR) system, and Asana project management software.
- Obtain and maintain certification as a “superuser” in BCC’s electronic health record software system, Cx360.
- Acts as the point of contact for program office copiers and portable printers. This includes vendor for service calls, monitoring copier leases and accounting for appropriate equipment/spending, ensuring Case Managers have adequate printing supplies for remote work capacity and partnering with IT when new copier locations, capacity, or features are needed.
- Obtain and maintain certification as a “superuser” in BCC’s digital phone system. Includes but is not limited to helping troubleshoot basic tickets such as voicemail pin resets, extension name, and title changes, and helping to onboard new users.
- Compile and distribute reports as scheduled that include, but are not limited to, program capacity, census, annual and quarterly outcomes, monitoring outcomes, and compliance reports.
- Interpret ad hoc requests for data into search criteria and create visual displays that meet the needs of the initial data request.
- Partner with the Lead Case Manager to support Case Managers in the timely completion and submission of home study and post-release service reports within the appropriate time frame.
- Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
Required Education and Experience
A Bachelor’s degree and 2 years experience in clerical, business administration or operations, office management, or another related field.
- A high school degree and 5 years experience in clerical, business administration or operations, office management, or another related field.
Preferred Education and Experience
- A Bachelor’s degree
- 2 years’ experience in the field with demonstrated increases in responsibility
- 2 or more years of supervisory experience
- Customer Service certificate
- Proficiency in both Spanish and English
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our goal is to build a bridge leading to independence, success and confidence for children facing adverse life circumstances. When they leave us, we want them prepared to meet the world and to live healthy, productive lives.
You can see a full list of offered benefits, open jobs, and interviews with current employees at www.boardofchildcare.org/careers
Board Of Child Care B W
The Board of Child Care is a nonprofit organization that is enriching communities, one family at a time. We serve youth and their families across the Mid-Atlantic. Our goal is to build a bridge leading to independence, success and confidence for children facing adverse life circumstances. When they leave us, we want them prepared to meet the world and to live healthy, productive lives. You can see a full list of offered benefits, open jobs, and interviews with current employees at www.boardofchildcare.org/careers