Senior CPQ/Service Specialist

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. 

We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. 

If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you!

We are currently looking for a Senior CPQ/Service Specialist to join our Global Sales and Marketing team.

The ideal candidate has extensive experience with Quote-to-Cash processes, Service Cloud, and Salesforce platform specifically Salesforce CPQ.

In this position, you will play a key role in designing, delivering and maintaining strategic solutions within Salesforce CPQ and Service ecosystem, while acting as the main point of contact for end-users within Board. You will also own the full delivery lifecycle of small enhancements and product launches within Salesforce CPQ.

This role is for a person who possesses passion for technology and automation, attention to detail, critical thinking, and a strong desire to contribute to solutions that drive business growth.

Main duties:

• Support existing Salesforce CPQ and Service solutions (and related applications), working on development and deployment activities that include requirements definition, conceptual and technical design, system configuration and development, system and acceptance test, go-live, and production turn over.
• Analyze and understand business requirements, business processes, functional requirements, cross-functional needs and system capabilities.
• Translate business requirements into scalable Salesforce CPQ and Service Cloud designs, leveraging best practices and implementing Salesforce-based solutions to meet or exceed requirements.
• Bring know-how to understand feature or product requests, optimize processes and possible risk impacts.
• Responsible for configuring, customize and deploy changes related to Salesforce CPQ product rule/price rule, etc. and Service enhancements.
• Provide expertise in pricing, quoting, and contract management processes within the Salesforce CPQ platform.
• Perform complex configuration within Salesforce CPQ, Service Cloud and the larger Salesforce ecosystem.
• Execute test scripts for systems testing and Regression Testing
• Troubleshoot and resolve technical issues and challenges.
• Provide daily functional and technical support for Salesforce CRM/CPQ/Service and other Cloud applications.
• Support Tier 2 issues submitted by Salesforce Users and identify opportunities for technical debt resolution.
• Other duties as required to support and meet the needs of day-to-day operations.
• Stay updated with the latest Salesforce CPQ and Service features and functionalities and recommend best practices.

Requirements:

• 7+ years of experience as Salesforce Administrator.
• 5+ years hands-on experience building and maintaining Salesforce CPQ and Advanced Approvals solutions.
• 3+ years of experience maintaining and supporting Service Cloud solution.
• 3+ years of experience as Salesforce Developer
• Expert understanding of CPQ pricing waterfall, price rules, product rules, approval chains, and all other CPQ components.
• Proficient in Salesforce Sales Cloud and other Salesforce products.
• Strong understanding of pricing and quoting processes, product configuration, and contract management.
• Strong experience in CPQ Pricing/Product rules, Guided selling, Advance approvals, Cost/markup, Complex bundle structures, QCP and Salesforce Billing rules.
• Strong experience using Jira and Bitbucket.
• Ability to multitask on multiple projects and work with different teams.
• Ability to accept and manage changing priorities and address issues quickly and professionally.
• Self-starting attitude to learn, analyze and problem solve autonomously.
• Positive and proactive communication style with team members and business partners.
• Learning agility and curiosity.
• Excellent problem-solving and analytical skills.
• Strong organizational, interpersonal, and written/oral communication skills.

Our commitment to Diversity and Inclusion 

Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! 

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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