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Customer Service and Scheduling Coordinator

Blueville Nursery
Manhattan, KS
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job description

Blueville Nursery is now taking applications for Service and Scheduling Coordinator in the Irrigation/Landscape Office. Must have customer service experience, excellent communication skills, and enjoy working fast paced efficient environment. This position is benefit eligible. Opportunities for advancement available!

EOE AA M/F/Vet/Disability

Service and Scheduling Coordinator

Team member dedicated to planning and monitoring multiple service work-orders from beginning to end. Work with Irrigation Division Head to create service schedules, repair sheets and work-orders for irrigation service work from start to finish. Coordinate between customer and service technicians. Enhance logistics across the irrigation service department.

$16+/hr

Job Duties-

  • Coordinate irrigation activities, resources, equipment and information
  • Answer irrigation service phone calls
  • Fill scheduling calendar for service crews
  • Coordinate between customer and service crews
  • Send repair work proposals to customer as they are estimated by Division Head.
  • Call and update utility locates for current company projects
  • Create service repair work-orders and complete work orders in RealGreen program with updated parts and labor when finished
  • Evaluate potential problems and technical hitches and develop solutions
  • Communicate with clients to identify and define work order requirements, scope and objectives
  • Monitor schedules and work-orders to handle any issues that arise
  • Act as the point of contact and communicate work-order status to all participants including customers
  • Provide feedback, advice, project updates and encouragement to team members
  • Create and maintain comprehensive work-order documentation, plans and reports
  • Manage deadlines and push the team to ensure timeliness

Requirements-

  • Solid organizational skills, including multitasking and time-management
  • Strong customer-facing and teamwork skills
  • Strong working knowledge of Microsoft Office & Windows OS
  • Work 30-40 Hours a week with occasional overtime
  • Must be able to lift 15-25lbs
  • Sitting 7-8 hours a day

Education/Experience

  • Proven work experience as a Service Coordinator or similar role
  • 1-2 years customer service experience
  • Background in horticulture/irrigation preferred, but not required
  • High School Diploma

Knowledge/ Skills/ Abilities

  • General knowledge of yard work, landscaping and maintenance tasks with the desire to pay attention, listen and learn.
  • Ability to answer a multi-line phone and field calls
  • Critical Thinking
  • Analytical Skills
  • Detail-Oriented
  • Written Communication
  • Verbal Communication

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Blueville Nursery

Address

Manhattan, KS
66503 USA

Industry

Business

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