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Field Operations Manager

Bluepeak Vast Broadband
Grand Forks, ND
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the Position Responsibilities: Our Field Operations Manager will be responsible for the operation, planning and daily activities of the installation and repair functions including: Management and development of Broadband supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction. If this sounds exciting, please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps. 


What You Will Do:

  • Manage Broadband Supervisors, Technicians and Partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
  • Responsible for the training and development of the department’s employees
  • Manage quota and work schedules such that service and fulfillment standards are met
  • Participate in prompt resolution of escalated work orders
  • Assist in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs
  • Communicate effectively with customers, management, employees and installation and service partners (contractors)
  • Assist in the development and management of the department’s operating budget in accordance with corporate guidelines
  • Assist in the interview/hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies
  • Work with managers, supervisors and employees to promote a positive attitude and good employee morale
  • Maintain a professional appearance and appropriate behavior at all times
  • All other duties as assigned


What You Will Need: 

  • High School Diploma or equivalent required; Bachelor’s degree in electronics, business, computer science or related field preferred
  • A minimum of 4-5 years of experience in the broadband industry; 2 years of experience managing exempt and non-exempt employees and/or an equivalent combination of experience, training and education
  • Valid Driver’s License and driving record that meets our insurance company standards is required
  • Upon job offer, must be able to pass a background check and drug test
  • Computer skills including Word processing, spreadsheets, Internet software, E-mail, Database software


Why Work at Bluepeak?

  • Competitive Compensation + Annual Bonus Eligibility
  • Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
  • Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
  • Professional Development With an Emphasis on Internal Promotion
  • Employee Discounts on Bluepeak Services, Including Internet
  • Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live. 

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Bluepeak Vast Broadband


Grand Forks, ND
58201 USA



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