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Network Engineer (IP telephony and IP contact center solutions)

BlueStone Staffing Solutions Dearborn ,MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Description:

  • This position is for a Telephony Engineer on the Service Center Engineering team. 
  • This technical position will be part of a voice transport team providing engineering, planning and support responsibilities for a global contact center solution supporting over 6,000 agents across multiple business units. 

Duties include: 

  • Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE’s and Customer Edge Routers 
  • Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPI’s are being met 
  • Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations 
  • Escalation point for production support incidents and problems 
  • Work on voice transport problems of diverse scope and complexity 
  • Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes and perform annual disaster recovery tests *Cross training team members

Skills Required:

  • Demonstrated ability to design, deploy, and  troubleshoot a SIP based solution that supports VoIP applications 
  • Ability to resolve voice issues including the ability to understand system logs and coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT) 
  • Firm understanding of Cisco hardware and configurations (CODEC’s, dial-peers, VLAN’s, BGP, etc.) 
  • Experience with deploying voice transport monitoring and reporting tools (e.g. call allocators, SPLUNK, CYARA, carrier specific monitoring and reporting tools) * Knowledge of advanced voice call routing and carrier features (e.g. SS7, 911 emergency call routing, etc.)
  • 7+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations Experience in designing and implementing complex voice components and services

Skills Preferred:

  • Familiarity with IP telephony and IP contact center solutions including Cisco’s UCCE, CUCM and predictive dialers and how these systems integrate in an enterprise contact center solution 
  • Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task 
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail

Experience Preferred:

  • Previous carrier experience preferred

Education Required:

  • Bachelor's degree or equivalent experience required.

BlueStone Staffing Solutions


Dearborn, MI