Engagement Specialist-Franklin, Sylva, Waynesville & Brevard,

Blue Ridge Health is currently seeking an Engagement Specialist to be part of our patient engagement team.

About Blue Ridge Health

Blue Ridge Health (BRH) is a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing healthcare needs of Western North Carolina with accessible, high-quality, comprehensive primary care services. With 28 healthcare practices throughout the region and additional programs within schools, BRH offers primary care, dental, pharmacy, behavioral health, and nutrition services that prioritize an exceptional patient care experience. For more than 55 years, BRH has served as the leader in community-focused healthcare, providing services to communities in Henderson, Rutherford, Polk, Buncombe, Transylvania, Jackson, Swain and Haywood counties.

COVID-19 Vaccine Requirement: At Blue Ridge Health, the health and safety of our employees, clients and patients is our top priority. That’s why all offers of employment are contingent on verifying that candidates are fully vaccinated against COVID-19, in accordance with federal mandates. Individuals may submit a request for exemption from the vaccine requirement for medical reasons or sincerely held religious beliefs.

Summary:

This position plays a critical role in providing quality care to consumers receiving services from Meridian, community partners, as well as Meridian staff.   The position will interact with customers through a variety of methods, including but not limited to receiving and answering inbound calls for the purpose of scheduling/rescheduling appointments, routing calls to appropriate staff member, providing basic information about services and programs etc., as well as face to face engagement as customers arrive for appointments. This position is ideally suited for a highly extroverted, enthusiastic, organized, multi-tasking individual, who is comfortable working in fast paced environment with the general public and approaches work with superior levels of commitment, integrity and customer service. 

Required Knowledge/Experience: 

• Excellent written communication skills, with strong organizational skills and attention to detail

• Strong verbal skills

• Ability to foster customer engagement and relationships 

• Ability to quickly learn Meridian’s programs and services 

• Strong problem solving skills, with the ability to adapt quickly in a dynamic, multi-tasking position

• Advanced computer proficiency  

• Desire and ability to acquire and effectively communicate responses to service recipients’ questions

• Excellent listening skills and empathy

• Ability to maintain a positive attitude and handle challenging interpersonal situations

• Ability to develop relationships and interact with all customers in a supportive nature

• Ability to manage multiple phone lines at the same time.

General Responsibilities:

This position will provide both reception and telephonic engagement.  The Front Office Engagement Specialist will work within the Electronic Health Record (EHR)  The Front Office Engagement Specialist will work with confidential information such as protected client health information and must take precautions to maintain information in a confidential manner as required by state and federal laws. 

Required Minimum Training:

High school diploma or GED.

Blue Ridge Health does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.