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ACTT Program Assistant

Blue Ridge Community Health Services
Brevard, NC
  • Posted: over a month ago
  • Full-Time
Job Description

Blue Ridge Health is currently seeking an ACTT Program Assistant to be part of our Behavioral Health team.

About Blue Ridge Health

Blue Ridge Health (BRH) is a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing healthcare needs of Western North Carolina with accessible, high-quality, comprehensive primary care services. With 28 healthcare practices throughout the region and additional programs within schools, BRH offers primary care, dental, pharmacy, behavioral health, and nutrition services that prioritize an exceptional patient care experience. For more than 55 years, BRH has served as the leader in community-focused healthcare, providing services to communities in Henderson, Rutherford, Polk, Buncombe, Transylvania, Jackson, Swain and Haywood counties.

COVID-19 Vaccine Requirement: At Blue Ridge Health, the health and safety of our employees, clients and patients is our top priority. That’s why all offers of employment are contingent on verifying that candidates are fully vaccinated against COVID-19, in accordance with federal mandates. Individuals may submit a request for exemption from the vaccine requirement for medical reasons or sincerely held religious beliefs.


This ACTT Program Assistant is responsible for providing administrative support for the Assertive Community Treatment Team (ACTT) by generally organizing, coordinating and monitoring all non-clinical operations of the ACTT, under the supervision of the ACT Team Leader.


The ACTT Program Assistant plays a key role in the day-to-day functioning of the ACT Team. The major activities for this position include:

  • Providing general administrative support, including:

  • Managing incoming and outgoing mail

  • Provide response to the public and to service recipients who call or arrive in the office by completing the following: (1) coordinate and triage communication between staff and service recipients (2) work to address urgent situations including temporarily managing the situation until other staff can respond (3) respond with respect and compassion to behavior that is influenced by mental health symptoms (4) report behavior or symptoms that are out of the ordinary and (5) decide when and how quickly to refer calls to other staff.

  • Coordinating contact between ACT team members and consumers as well as ACT team members and other professionals and generally functioning as the point person for communication between members of the ACT team as they perform their functions at various locations in and around the community; when interacting with consumers/family/general public who are upset or angry, must be able to remain calm and professional

  • Coordinating approval and submission of HR documents such as staff time sheets, travel reimbursement sheets, leave request sheets, on-call forms as requested by ACTT Coordinator

  • Assuring completion and proper filing of all initial intake documentation, including Consent for Services, Green Financial Sheet, Consumer Admission Form, STR Registration; assure annual updates of these documents are completed as needed

  • Providing support for schedule coordination and management; Providing assistance in tracking client appointments and assuring that these events are considered in developing the daily work plan

  • Coordinating authorization information; Tracking expiration of authorizations/PCP’s and submitting authorization requests in a timely manner; submission and tracking, registration checklists, program report tracking and submission, maintenance of client demographic information; review of documents for completeness prior to submission

  • Coordination of vehicle maintenance and scheduling

  • Submitting billing report by 5th of each month

  • Submitting an accurate and complete monthly program report for review by supervisor in a timely manner such that the final report is posted by 15th of each month

  • Ordering office supplies and other program materials

  • Assisting in planning ACTT events and social gathering; Maintenance of receipts and itemized expenditures and processing of purchase orders.

  • Submission of weekly team meeting minutes to the Executive Administrative Assistant

  • Maintain petty cash including timely completion of Reconciliation Form

  • Set up and maintenance of the medical record; documents should be filed within 30 days of receipt by the program assistant

  • Maintain current consumer roster at all times such that it immediately reflects all admissions and discharges

  • Regular communication with staff in order to prompt them of the expected timeframe for submitting needed documentation (e.g., PCP’s and ITR’s)

  • Provide coverage for front desk or other ACT Teams as needed

  • Storage and dissemination of key documents such as face sheets, application forms for community programs and documents needed during crisis response/inpatient hospitalization referral.

  • Provide transportation for service recipients as directed by the team leader

Provide training and technical assistance, including:

  • Training newly hired ACTT Program Assistants on the essential job functions. The content of this training should include, but is not limited to, the ACTT Program Report, billing reports, maintaining the medical record, authorization processes and using BUI. Communicating with the team leader in order to provide feedback regarding the progress being made in training.

  • Ongoing technical assistance to ACTT Program Assistants. Available to give a timely response to requests from other ACTT PA’s for assistance regarding their essential job functions or processes.

  • Completion of Quality Assurance projects as assigned and identification of processes in need of quality assurance checks

  • Periodic completion of time-limited special projects as assigned.

Other Position Characteristics:

Accuracy Required in Work:

Accuracy of work is very important particularly in the area of communication or in communicating with the clients, client's families/caretakers, staff, supervisor, teachers, other agencies, and the general public.

Consequence of Error:

Errors may result in loss of revenues to the organization. Failure to record data accurately would produce losses associated with required health and safety. High safety of client and safe driving and effective behavior management interaction with clients is essential.

Instructions Provided to Employees:

Initially, instructions may be quite specific or general depending on the complexity of the assignment. However, once received, a high degree of initiative and independent functioning is necessary to the successful completion of assignments due to limited direct supervision.

Guides, Regulations, Policies and References Used by Employee:

Work is performed as needed to assist Meridian staff with clerical functions.

Supervision Received by Employee:

Functional and direct supervision by CEO ACT Team Leader.

Variety and Purpose of Personal Contacts:

This position may have contact with family members, clients, supervisors (both direct and functional), other staff members, other professionals and agencies and the general public.

Physical Efforts:

Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Work Environment and Conditions:

The worker is subject to inside environmental conditions.

Machines, Tools, Instruments, Equipment and Materials Used:

Computers, printers, fax machine, copiers and other office equipment.

Visual Attention, Mental Concentration and Manipulative Skills:

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, and/or operation of machines using measurement devices.

Safety for Others:

Health and safety awareness and knowledge must be utilized and demonstrated in carrying out responsibilities and duties effectively.

Dynamics of Work:

Must work with co-workers, supervisors with interaction with client and other agency personnel. Ability to establish a good working relationship with others is essential.

Knowledge, Skills and Abilities:

Must have good computer, typing skills and have a good oral presentation for front desk duties. Must be able to follow written and verbal directions, to record basic data, report observations to supervisor.

This position must have the ability to establish appropriate and respectful relationships/partnerships with a variety of persons. Ability to work with a multi-disciplinary team approach.

This position will have contact with a cultural diverse population across a rural area and must be sensitive and able to respond appropriately across the cultural differences present in the service population. Training requirements include awareness of the cultural diversity of clients served.

This position must be committed to the right and ability of persons with severe psychiatric illness to live and work in normal community settings.

Required Minimum Training:

High School Diploma or GED.

Blue Ridge Health does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Blue Ridge Community Health Services


Brevard, NC



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