Network Engineer

POSITION SUMMARY

The Network Engineer position is a customer-facing role with internal responsibilities. This position engages with our customers to design, architect, implement, troubleshoot and maintain their network infrastructure. The Network Engineer serves as a support level for troubleshooting networking issues. Additionally, this position will be responsible for maintaining documentation of client networks and systems.

Responsibilities:

• Create and maintain comprehensive documentation as it relates to network topology, equipment, configurations.
• Create and maintain standard operating procedures for help desk for first tier network troubleshooting.
• Create project plans, design, and implement solutions
• Network Support for problems identified with customers
• Escalation point for Managed Service technical support team.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
• Provide Network services in all areas needed: storage networking, Operating System, network security, and network monitoring
• Interface with third party vendors as liaison between client and vendor
• Develop custom scripts to monitor, automate and administer
• Design, configure, and install custom infrastructure solutions for Data Center and Wireless customers
• Monitoring through multiple platforms
• Responsible for setup/configure wireless networks
• Performing wireless predictive and onsite surveys

Qualifications:

• Net+, Security +, SonicWALL CSSA and CCNA certification or equivalent proven experience
• Minimum of 2 to 5 years extensive technical experience in a variety of IT areas, including: thorough knowledge of TCP/IP, DNS, Routing, Switching, and firewalls.
• LAN communications (including 802.1q-based VLANS, link aggregation, etc.)
• WAN communications (including Client-PPP, MPLS, load balancing, and high availability)
• Understanding of 802.11a/b/g/n/ac Wi-Fi standards and related components
• Ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
• Demonstrated ability to create SOPs to help efficiency of Managed Services Technical support team
• Demonstrated ability to create a project plan
• Strong documentation skills
• Effective communication skills

Desired

• Associates Degree in Information Technology
• Vendor specific firewall and / or network certifications
• Layer 7 load balancers such as NetScaler, Coyote, F5, Web Application Firewalls

While Blue Net is very flexible providing opportunity to work remote, there is an expectation to maintain a physical presence among the team by working with one's supervisor to commit to some in-office days.