Are you trying to find your niche? Looking for training due to lack of experience? Are you trying to utilize all your strengths and skills and make a difference in the industry? Blue Label is seeking a new Customer Service Representative to assist with a new Non Profit client in Houston! If you are looking for experience and the chance to learn new skills- Blue Label’s Non Profit Department is looking for someone like you!
Speaking and assisting customers and clients
Answering and attending to customers questions and/or concerns
Maintaining our own personal customer retention
Assisting with corporate accounting
Coordination of conference calls and office meetings
Ability to attend conferences and seminars 2-4 times a year (will provide appropriate notice)
Drive towards upward mobility and management (recent promotion within our commercial department)
Communicate amongst the department any new or updated product information
High School Diploma or GED
Willingness to be trained (1-2 weeks depending on skill)
Experience in retail, restaurant, hospitality, or customer service
Excellent communication skills
Passion for helping others (customers AND our Non Profit clients)
Bilingual is a huge plus
Blue Label Concepts is looking for a customer experience focused professional to join our team of hospitality enthusiasts!
A customer service agent, will act as a liaison for Blue Label, providing product information, guidance, and insight into our subscription services for our customers. As a member of the CSA team, you will resolve emerging problems that our customers might face with accuracy and efficiency - all while keeping the customer experience your primary focus.
If you are genuinely excited to help customers/ business owners- this is the job for you!
You need the ability to be patient, empathetic, and passionately communicative as our customers engage us. Our CSA's put themselves in our customers’ shoes and advocate for them when necessary. Problem-solving should come naturally to you if you’re interested in joining our team. You will need to be confident at troubleshooting and investigate if you don’t have enough information to resolve customer concerns.
We deal with new and exciting products/deals each and every day. As a member of the CSA team - you’ll need to be able to work together as a team to problem solve and contribute to company growth.
Manage incoming calls and messages.
Identify and assess customers’ needs in order to achieve resolution.
Build our reputation and trust with customers through open and interactive communication.
Provide accurate, valid and complete information by using the directed methods/tools.
Meet personal/customer service team targets..
Handle customer complaints, provide appropriate solutions and alternatives within time constraints; follow up to ensure resolution.
Keep records of customer interactions and process customer requests.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers and provide an exceptional experience.
Love of talking to people.
Experience in providing customer service support.
Strong phone contact handling skills and active listening.
Strong messaging communication skills.
String face to face communication.
Flexible customer orientation and the ability to adapt/respond to different types of personalities.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Experience maintaining an orderly workflow according to priorities.
Ability to think critically and strategically.
Advanced troubleshooting skills.
Proficiency in English.
High school degree.