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Customer Service Representative

Blue Horizon Staffing Solutions
Nashville, TN
  • Posted: over a month ago
  • $52,200 to $64,500 Yearly
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

***REMOTE POSITION ***

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

  • Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • 2 Years experience
  • good phone and zoom etiquette
  • MUST BE PROFICIENT AT ZOOM MEETINGS
Company Description
We are a Nationwide Staffing Agency

Blue Horizon Staffing Solutions

Why Work Here?
Great Benefits and Flexible work schedule

We are a Nationwide Staffing Agency

Address

500 11th ave north

Nashville, TN
USA

Industry

Business

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