Blue Dog RV started in 2007 in Post Falls, Idaho. Today, we have locations nationwide and continue to grow. Thanks to our invaluable employees, we’ve become the #1 RV dealership in the Pacific Northwest! At Blue Dog RV, we strive to provide outstanding service to our customers. We succeed at this by continually tending to customer relationships: from the first steps of looking for the right RV, to assisting with maintenance, service and parts for as long as they own the unit. If you are a team player that prides yourself in providing excellent customer service, as well as sharing our core values of integrity, teamwork and success, we would like to invite you to apply to join our ever expanding Blue Dog RV team. We offer paid vacation, 401K plus matching, competitive salary and generous benefits. SUMMARY
This position is responsible for operating a world-class service department efficiently, and exceeding the service department’s profitability targets while meeting customers’ expectations. The Service Manager’s goal is operating at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, and achieving sales and profit objectives.
This position oversees the general management of the service department at Blue Dog RV. In addition to personnel management and shop oversight, the Service Manager is the liaison between the entire service department (parts, warranty, and shop) and customers. Job responsibilities include but are not limited to: • Maintaining commitment to customer satisfaction, quality and integrity, and to inspire the same commitment in service employees • Meeting or exceeding forecast goals and objectives for the department • Developing processes for customer interactions to ensure excellence in customer service • Serving as the quality “champion” for the dealership, assuring that all service employees understand their roles in the quality of service delivered to customers • Resolving customer complaints immediately and in accordance with established guidelines • Understanding and maintaining compliance with federal, state, and local regulations as they pertain to the service department • Managing service employees, including hiring, scheduling, evaluating, coaching, training, correcting, and recommending underperforming employees for termination • Maintaining a dealership-prescribed standard for “hours per RO” written • Maintaining appearance and cleanliness of parts showroom
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must demonstrate the following competencies: • Excellent people skills: friendly, pleasant personality and good listening skills • Attention to detail • Problem solving and troubleshooting skills • Management and/or retail sales experience is required • Excellent telephone manner and customer service skills are required • Basic computer skills are required, advanced skills preferred • Ability to read and understand service manuals and schematics • Schedule flexibility in order to work outside normal work hours or on weekends if necessary
EDUCATION AND LICENSES High school diploma or its equivalent is required. English reading, writing, and basic math are required. Valid driver’s license insurable by Blue Dog RV is required. Candidates must be RVDA Parts Certified or be willing to obtain certification within 2 years of continued service.
PHYSICAL REQUIREMENTS Candidates for this position must have good general health and physical ability. Service managers are required to stand for up to 8 hours per shift and must be able to lift at least 25 pounds occasionally. Must be able to bend, kneel, and reach above shoulder level frequently. Worksite is 90% indoors and 10% outdoors. Outdoor worksite is exposed to various weather conditions.