This lead position is a member of the Channel Solutions team responsible for the development and deployment of platform projects. Channel Solutions projects are focused on improving key processes and enhancing or building technology which supports the business areas of Sales Compensation, Channel Partner Information Management (CPIM), Channel Management and Sales Analytics. This role will also assist with the development of process design, enabled by technology, which is required to be successful in each of these areas. The consultant will work with many teams across the enterprise to plan for and develop solutions that result in successful sales compensation, channel relationships, while driving desired sales behaviors and outcomes. This role provides leadership, support and direction to team members in developing and executing the vision, mission, objectives, strategies and plans as it relates to the development of their assigned projects. This work includes: understanding needs, objectives, and requirements; developing effective options, designing technology supported business processes and service solutions; planning and execution of strategies to achieve targeted objectives; support for issue resolution and opportunity development; identifying, evaluating, and driving implementation of improvements.
The essential functions listed represent the major duties of this role, additional duties may be assigned.
Lead pre-planning activities including scoping, as-is/to-be process mapping, gap analysis, business process design, requirements/user story/acceptance criteria development, proofs of concept/mock ups
Participate in planning activities including Architecture Overview Diagram (AOD) creation, system requirements, IT transition and testing plan
Lead the development of formal presentations and presents to Senior Leaders and key decision makers across the enterprise.
Collaborate with and influence decision makers, lead and manage assigned project work
Gather voice of the customer feedback for purposes of planning and solution matching
Collaborate and work with cross-functional teams to gather and integrate needs and wants
Ensure team members understand needs, objectives and requirements
Provide guidance and leadership to product owner and triangle
Provide vision and direction for deployment plan, pilot plan, ops readiness plan and review implementation
strategies for coherence with overall vision
Validate, analyze, and interpret information from technical areas to make effective cost and process decisions
Manage the packaging of observations into a format useful for other capability planning teams
Understand and apply policies, processes, procedures and State and Federal regulations
Understand potential challenges, risks and barriers and work with product owner and triangle to identify and develop contingency and mitigation strategies
5+ years of Consulting work experience or equivalent combination of transferable experience and education.
Related Bachelor's degree or additional related equivalent work experience
Experience validating, manipulating, analyzing, and interpreting information from highly technical areas to make effective, cost and process decisions
Experience leading cross functional teams within and outside a division
Experience in process mapping and process design principles
Experience creating visual tools to communicate possible output/options
Management experience including developing/coaching, planning/organizing, delegating and the ability to work in a matrices, team-based environment and culture
Experience with web-based reporting tools
Experience developing and making presentation to decision makers and senior leaders
Bachelor's degree Business or Marketing
Experience working within large organization
Experience applying policies, processes, procedures and State and Federal regulations related to the health insurance industry
Experience with BCBSF systems, applications and technology
Experience with BCBSF reporting and consulting capabilities
Experience with Sales and Renewal Processes