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Managing Director / COO / VP Operations - New York

New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Are you seriously interested in relocating to South Africa and for the right offer, ready to commit? This job is based full time north of Durban. We are keen to hear from proven Senior Operations Leaders who held any of the above job titles, from a BPO full service Contact Centre / Customer Service company who served USA based Consumers from verticals including any of telecommunications, financial services, insurance, utilities, airlines.

Two job openings to support continued, sustainable, profitable global expansion. Essential experience and high level responsibilities that we need your profile and interests to include:

  • Multi-channel including Digital, Inbound/outbound, Contact Centre Leadership - Board Level operator - Managing Senior / Directors and overseeing a wider team of FTE 2000 - 5000+
  • BPO Customer Service, Telemarketing / Telesales Contact Centre experience essential - USA customers
  • Strategy : Tactics : Operations : Leadership : Sales & Service : Client Management : Financial Management : HR : Technology
  • South Africa experience a bonus; not mandatory - a keen desire to live and work there is more important
  • Reporting to the Global COO, you will lead USA expansion (operating from Durban and reside locally)
  • Relocation from the USA welcome, (or anywhere else in the world if you have USA experience), if not current living in South Africa
  • Day shift and night shift available

The quality and culture of this business and the feedback from their b2b corporate clients, together with the global market opportunity presents this as an outstanding career prospect.

To learn more APPLY asap and for those with an ideal profile you will be invited for an initial call with our CEO, Joanthan Pearson within next 5-10 days. Jonathan has successfully introduced several senior leaders to this client organisation in the past and can brief you in detail on the opportunity while also discussing your experience, needs and aspirations.



New York, NY