Wholesale Account Coordinator
Blu Dot
Minneapolis, MN
Wholesale Account Coordinator
Blu Dot
Minneapolis, MN
Expired: August 23, 2023
Applications are no longer accepted.
- Full-Time
TITLE: Wholesale Account Coordinator
REPORTS TO: Wholesale Account Manager
ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Wholesale Account Coordinator to join our dynamic and values-driven company.
Company Purpose
Inspire a more creative way of living through good design that's good to everyone.
Core Values
- Good design is good. Good design should be reflected in everything we do.
- Keep it simple. Strive for economy in all that you do.
- Everyone is invited to our party. Treat every individual with respect & dignity.
- Our glass is half full. Focus on the positive.
- Be humble. We take nothing for granted.
- Turn it up to 11. Determine what is expected and do a little more.
- Stay curious. Try, learn, improve, repeat.
ABOUT THE ROLE: Blu Dot is looking for a skilled and dynamic Account Coordinator to join the Wholesale team. In this role, you will be contributing to the growth of the Blu Dot brand by providing relationship management and sales support for all the Online Only wholesale accounts.
WHAT YOU WILL DO
CUSTOMER SERVICE:
THIRD PARTY SELLER SUPPORT:
OTHER ONLINE-ONLY TASKS:
OPERATIONS:
OTHER DUTIES:
IDEAL EXPERIENCE/QUALIFICATIONS*:
*Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.
REPORTS TO: Wholesale Account Manager
ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Wholesale Account Coordinator to join our dynamic and values-driven company.
Company Purpose
Inspire a more creative way of living through good design that's good to everyone.
Core Values
- Good design is good. Good design should be reflected in everything we do.
- Keep it simple. Strive for economy in all that you do.
- Everyone is invited to our party. Treat every individual with respect & dignity.
- Our glass is half full. Focus on the positive.
- Be humble. We take nothing for granted.
- Turn it up to 11. Determine what is expected and do a little more.
- Stay curious. Try, learn, improve, repeat.
ABOUT THE ROLE: Blu Dot is looking for a skilled and dynamic Account Coordinator to join the Wholesale team. In this role, you will be contributing to the growth of the Blu Dot brand by providing relationship management and sales support for all the Online Only wholesale accounts.
WHAT YOU WILL DO
CUSTOMER SERVICE:
- Represent and expand the customer's connection to the Blu Dot Brand through a knowledgeable, personable and professional demeanor.
- Provide an in-depth working knowledge of product construction, appropriate application and care to customers.
- Deliver outstanding customer service by handling all customer issues and merchandise returns in a positive and expeditious manner.
- Send daily feedback to Online Only partners via their own platforms or e-mail. Including order status, tracking numbers and updated backorder dates.
- Monitor indyorders@bludot.com via help desk.
- Be available to take calls through call center during business hours.
- Respond to all incoming emails and phone calls within 24 hours.
- Utilize problem-solving skills to determine the best solution to service issues while remaining mindful of costs and company policies.
- Inform customers of order status and changes.
- Provide catalogs, samples and marketing materials to customers upon request.
- Solicit and communicate customer feedback and share with direct supervisor.
- Assist Accounting Department in maintaining wholesale account balances by approving/denying any credit memo claims and refunds requests.
- Communicate any changes in wholesale account information to accounting and our web team as necessary.
THIRD PARTY SELLER SUPPORT:
- Oversee and manage day-to-day support of third-party relationships.
- Manage our product information integrity on third-party sellers' sites. This includes ensuring accuracy of all product attributes, pricing, images, and adherence to MAP policies.
- Take the necessary action to correct any product or policy integrity issues with third-party sites immediately.
- Upload and manage all new product introductions via third-party best practices.
- Keep the third-party seller sales and marketing teams apprised of new product introduction and launch timelines
- Assist Accounting Department in maintaining their account balanced by approving/denying any credit memo claims and refund requests and requesting quarterly credit and overcharge list from the third-party seller team
- Respond to any tickets submitted on their extranet within 24 hours
- Initiate tickets on their extranet to alert third-party sellers of all issues that may arise
- Provide warehouse team support for all third-party sellers' own carrier shipments as required
OTHER ONLINE-ONLY TASKS:
- Audit all online-only retailer websites quarterly to assure compliance with Blu Dot's MAP Policy, and to assure the most up-to-date assortment and imagery is displayed. Communicate any discrepancies directly to the customer for immediate resolution. Assist customer to assure updates are made as quickly as possible
- Be available to manage the online only-operational backend from our third-party retailers
OPERATIONS:
- Have a strong understanding of systems used to process and record orders: Magento, Great Plains and WOW
- Actively seek and implement efficiencies and improvements to the customer order placement process
- Coordinate order-shipping logistics with customers and vendors
- Work with accounting to ensure orders and records are free of errors
- Maintain accurate and up-to-date customer information in Great Plains and Magento
- Approve customer freight invoices as needed
- Provide warehouse team support for own carrier shipments as required
- Assist in the maintenance of the B2B website. Alert supervisor to functional issues and help in keeping information posted to the site, accurate, current and useful
OTHER DUTIES:
- Stay apprised of industry trends and best practices.
- Attend and participate in regular staff meetings as scheduled by management.
- Participate in scheduled training sessions.
- Other projects as assigned by Wholesale Account Manager.
IDEAL EXPERIENCE/QUALIFICATIONS*:
- Must be an excellent listener and communicator with strong, on-brand written and verbal skills
- Solid computer skills - email, web navigation, etc.
- Associate degree or equivalent working experience
- 2+ years of customer service experience
- Position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available)
*Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.
Address
Blu Dot
Minneapolis, MN
USA
Industry
Business
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